Nice place staff were very friendly and good.
No hot water , insist to send engineer to fix on the night , we are so tired and want to rest ! Now we are waiting the engineer to come before we can do anything ! When we arrive the elevator is broken , and no one can help out luggage .And I can hear everything next door is talking ! Baby crying .Very very bad hotel.
This hotel is not worth your time and your money. The bartender and hostess at the restaurant had an attitude a mile long. The rooms are ok but definitely not worth $500. Definitely not coming back.
They were terrible and management was unhelpful and useless. They still have not given us points credits nothing. No one will call us back. With how much was spent for our wedding there is no reason they should’ve treated us so poorly.
Terrible management. They never respond so it’s impossible to get in touch with them. All they want to do is collect the money and get you out of there ASAP. Once wedding is over they won’t return any phone calls. Go somewhere else.
Love it
Beside a beautiful beach and a good breakfast this hotel is not worth the price we paid. The first morning the coffeemaker was not working, we asked at 10:00 am that it will be changed. When we came back at 5:00 pm the coffee maker had not been changed and the room not been cleaned. We call the front desk and ask again for another coffee maker and the cleaning of the room. We came back at 10:00 pm and still the coffee maker had not been changed. We call the front desk again and were answered that they will come bring another one. We waited one hour and nothing arrived. The next day I was able to fix the coffee maker that was defective. The evening of the next day the room had not been cleaned so we complained at the front desk. We were told by a young lady that it was now the policy of the hotel not to clean the rooms every day "for your protection and the protection of our employees" and that the hotel was almost full which was a lie since the parking lot at night was three quarter empty and there were very few people in the hotel. Finally they did clean the room. We had a suite at $470.00/night and for that kind of price and in view of the number of stars of the hotel such lack of good service is unacceptable. I spend more than 100 nights a year in hotels and I have never had such a bad experience in a four star hotel. Not a very good experience.
My home away from home! Have been coming to The Reach since I was a little girl...and had my wedding there this year. Grateful!
If you come here for anything, let it be Mark. Been in Key West for a decade now, he tops every server. We got here just in time but I could tell they got very busy just after but Mark was just the best. And he’s absolutely fabulous.
My husband and I love this hotel. We stay every time we visit the keys.