After a long day of travelling, my partner and I decided to get some pizza from Papa Johns as it was very close to our hotel.We ordered “The Works” medium sized pizza with some ranch dip. Unfortunately the lady at the register put through our pizza with a pizza base of ranch sauce even though it was meant to be tomato and the lady initially gave us the wrong change however it was rectified straight away.Another lady had brought out our ranch based pizza and she apologised profusely and said that she’d make another pizza for us and keep the other pizza which was absolutely fine. So we waited for another 10 mins for our original order.All in all even though there were a couple of things that went wrong they were rectified straight away for us which is fantastic service and they kept apologising for the mistakes. We said we completely understand if it was a long day for them there and that we work in retail ourselves so we get it.
Started calling at 10:25pm for carry out. After being on hold for almost 10 minutes we decided to try to order online. Online ordering said no longer taking orders. Walked across the street at 10:35 even thought Google says they close at 11pm and was turned away. Absolutely rude and disrespectful. Doors were open, store doesn’t close until 11pm and they stopped answering the phone accepting online order 30 minutes prior to close. Papa John would be disgusted. Lazy, lazy, lazy.
The large pizza is actually not largeAll other pizzerias in key west have large pizzas about 18”. but Papa John is about 14”So, deals at Papa John are actually not good priced dealsPizza good; but small
Almost got ran over by their driver In a silver Hyundai Sonata. We had right of way and he cursed us out and then proceeded to flick us off. Great customer service
Surprisingly good pizza…I wasn’t expecting much but was pleasantly surprised by the good taste and quick delivery!!
I'd been a long time customer (8 years) of this Papa John's but a few weeks ago, the manager lost me. I ordered two small pizzas for $31 or so. No problem until they called me back and told me they were out of small pizza doughs. (not rocket science... Take a larger one and cut a little off it, right?) No. They only had large and the price was $51+. Can I chat with the supervisor to see if there's a solution here? She got on the phone and I suggested that since I'd placed the order and a price was agreed upon it kinda makes it a contract and that should've been that. The second call should've been to say they're sending out two large since that's all they had left but not to worry.... It'll be the same price but no.... She said, "Your order is cancelled" then hung up on me. This let me find out that Pizza Hut makes a fairly good pizza.
Good service. Friendly s staff. Good for fast food option.
The best gluten free Alfredo pizza I’ve ever had. Edge to edge cheese and not burnt like a lot of gluten free pizzas I’ve had before. Sorry I didn’t get to take a picture of the actual pizza. It was gone shortly after I received a very quick delivery. I also loved the spicy garlic sauce. It’s better than the original but wow is it spicy! But I love spicy stuff. The only thing is I ordered a cheese sauce and I only got a spicy garlic which I’d ordered and a garlic sauce. I don’t know if the garlic sauce still comes with the pizza. I really did want that cheese sauce! It was ordered correctly too. Maybe I can get it with my next order? I don’t live in key west I visit friends every couple of months.
Worst costumer service, wings very dry and not cooked fully, and the pizza was made very sloppy
I read all the negative reviews yesterdayAnd I made the mistakeToday.My order was totally wrongI took it backAnd I demanded my moneyBecause I was going to pull a Michael Douglas on themAnd falling downAnd they gave me my money and treated me