One Star until the OP store rids itself of the worst GSR ever to work for an NBC (even worse than the other two stores). I have two issues both are due to one person.My wife went in to buy a $52 decorative Prissy plate WITH an $8 ribbon. She wanted the ribbon added in a specific way. Kailey (GSR) nicely asked her co-worker, Ms Brown (also GSR) to add the ribbon to the plate and she loudly yelled from the back area “I ain’t doin that!”Thankfully this location has a new manager, Mary. She not only added the ribbon with a positive attitude but also did it a different way to show my wife how it would look. Mary is an All Star.This brings me to my second complaint. My wife was so frustrated with how she was treated by Ms. Brown, I decided to call the store. I reached Ms. Brown who promptly declared there was no manager in the store AT ALL.This person has zero customer service skill AND is an outright liar. I hope this reaches the owner of this franchise.
Cakes are really good. I just ordered a birthday cake and it doesn’t come with a box. There is no disclaimer on the website that lets you know it just comes wrapped in cellophane. When I asked for a box they refused to give me one or sell me a box. When I asked how I was to store the cake they stated to wrap it back up in the cellophane. Had I known I would’ve gotten a cake that came with a box so I would have a cake that’s just going to sit out and go bad and waste my money.
When this location opened a few years ago, I thought they’d never stay in business selling nothing but cakes, boy was I wrong. Each time I’ve visited there are always customers, it’s a hopping place. Since then my family has tried several different flavors, all were delicious. The store is impeccably clean and the workers are the friendliest I’ve encountered. If you haven’t tried them, you don’t know what you’re missing.
love this place! a bit spendy but super moist and flavorful and definitely worth it as a treat!
Great cakes. Service is good, nice young people!!!
Cakes are very delicious and yummy! Amazing place!
We bought our first cake from here recently and it was awesome. Not only was it a beautiful cake, it was fresh and tasted sooo good.
We bought our first cake from here recently and it was awesome. Not only was it a beautiful cake, it was fresh and tasted sooo good.
We visited this location for the first time on Saturday around 2:15. The nicest young man helped us. He was very friendly as he explained all of our choices. He took his time to make sure that we understood the choices, the combinations, & the prices. The cakes are beyond delicious! We will definitely go again.
You would really appreciate and enjoy these cakes. I do recommend that you put it on your bucket list.