Loved it! One night stay, but arrival to departure we were wowed. Easy to park and great signage, lovely front desk staff, so kind and welcoming, beautiful lobby/ atrium area and we had a clean, comfortable room with an incredible view of the city and the river! Truly though the staff are the diamonds of this property… Wonderful service at the lobby bar, lots of smiling faces and sincere and genuine interactions with everyone there and at the Market specifically. We were just spending a stop over there this trip, but are already planning a return visit specifically to spend time in Jacksonville, Florida and will 100% stay again!!!
Haven't had a bad experience here. We stay here often while visiting family or on the way to vacations. Decent location (great for concerts, not as much if yo want a lot of restaurant options), plenty of amenities in the hotel. Haven't used the gym or pool, but both looked very nice when I peeked in. Rooms are very spacious, great views. Employees were VERY helpful anytime I needed help!
This was my second time at this location and both visits were very pleasant.. There will be more visits in the future. Comfortable, quiet, great customer service and convenient parking. You can’t beat that!!
Enjoyed my stay at Hyatt. Was able to check in early with no problems. Great location and clean facilities. Only issues I had was not realizing I needed to turn down the ac thermostat as I got hot. Once I figured it out, it got to a comfortable temperature. Plenty of parking in the garage (but be ready to pay out of pocket or have it billed to your room). Will be staying at this hotel next trip to Jacksonville. A little on the expensive side, but very pleased with this hotel.
Problem with Check-in and Valet. Car was left with keys in it at the front for hours. Pillows are like pancakes. The location is all this place has going for it. The beds are too hard. The food is average at best. My wife came home with Covid.
This hotel is right downtown on the St John's River. The Landing Walking Trail runs along the riverfront in front of the hotel so you can get a walk outside but the hotel also has a fitness center and a pool. They allow pets and they also don't clean the room unless you request it. We were there for a conference so we paid a set rate but I think the price is right in there with other hotels nearby. The staff was very helpful. There is a parking garage connected to the hotel. There are good restaurants inside the hotel but it is also within walking distance of many local places and the Florida Theatre.
The hotel is elegant, the room is clean and comfortable. The service, staff, the restaurants and everything offered were perfect during our stay in the hotel. The area around is beautiful and the view from my room was spectacular.
Overall it was a very satisfying experience. One if which I would not hesitate to repeat. From the location to the service, I believe anyone staying here would feel the same as I have expressed. I highly recommend the Hyatt Regency Jacksonville Riverfront.
This hotel and its staff were simply amazing. I was here with a group of well over 1000. Everyone staff member I met was friendly and helpful. Rooms were clean. Food was delicious and the restaurant staff managed to handle this large crowd and still keep smiling. I pray that God blesses each of you for the great job you did. THANK YOU !
First of all the location right on the river front is excellent. We were celebrating my wife’s birthday and the staff went over and above in accommodating us. The front office manager in particular was amazing and provided a nice surprise. I would definitely visit this hotel again.