Looking for something OTHER THAN all the traditional subs, try the potato soup. Skip the Mac & cheese.
First the automated phone ordering system took my order and then tried to connect to the store and had problems. The system connected me with a live person and they took my order again. By itself, this is not a good customer experience. But wait there's more. I get to the restaurant and the toilet handle in the men's bathroom is broken so the commode won't flush and is yuck. Then they are completely out of ice. A medium veggie sub medium fountain drink and chips came to a total of $13. I have been a long time fan of this Firehouse subs, But this is all ridiculous. There are other fast options that offer good food, a better customer experience, and better prices. But, I will say that this is the first time I've ever ordered a veggie sub and I am very impressed. So I may just buy the sandwich in the future and not the drink or chips.Regarding your response, 1st, the crew did their job by making a great sandwich. 2nd, it's clear as to which restaurant this was. 3rd, I don't think it's my job to contact the general manager. The general manager knows that the commode handle does not work. The general manager knows that there's no ice. 4th, the general manager has no control over whether the corporate automated phone ordering system connects to the restaurant or not. These reviews are a way to notify management of an issue. I don't believe it is our responsibility to reach out to the general manager and try to correct the problem. You have been notified by these reviews and you can do with them what you want. So, if corporate doesn't care enough to reach out to the general manager, then I'm pretty sure I don't either.
Oh no... another one of my favorite go-tos seems to have gone off the rails. I'm not sure what happened, a friend said they were bought out by Popeyes. My 2 starrating is in comparison to how it was before.. 5 star all the way. They have changed that soft, delicious bread to a crustier style (think Subway). I always get the Engineer. When I got it today it seemed to have a heap of some weird sauce on it (horseradish?), and it 100% was nowhere near as delicious. Please go back to the way it was. I hate to see another restaurant make such a mistake.
Good food with fast and friendly service. Always clean and well maintained.
They were so nice. They wished me Happy birthday too.
I love the food but HATE the app and it's process. They need to fix this.
Other than the brisket, which was gross it was a good store, with good customer service.
Ordered 2 Hook & Ladders. Bread was so hard I could not bite into it. It was cold & the meat was tough. It was not put together well and hardly had any lettuce or tomato or condiments. If they are going charge me $25 for a large and a medium sub that are not combos, I expect a quality product. I don't think I'll be returning for a long time.
We dine in greeted when we came in pretty clean order was prepared quickly and correctly we enjoyed our lunch
Sunday lunch after church, and before grocery and Xmas shopping. Fast and friendly service. Great subs!