Placed a doordash order and received a different order. When i called Vincent was rude and kept hanging up the phone. Then some fake manager said she was the manager. After speaking to corporate, found out this store has the worst ratings couldn’t post review without putting a star. They should have starless reviews
We ordered 5 ice creams and it took literally 30 mins to get to us. It said someone was on the way but 10 minutes later it didn’t come. We pushed the button to ask and they said they were short staffed and were making it. 20 minutes later they finally came out. Our ice cream was melting down the cones. There were only 7 cars at the sonic too because we came at about 9 pm. I’m not sure what was going on but it is something I’ve never experienced at a Sonic.
I'm being generous with the 2 stars. The Milkshakes are always delicious but the food is another story. We are a family of 6. I know when food is fresh and when food has been sitting and old. I always tell them I don't mind waiting for fresh food and they've repeatedly given us old food. I spend a lot for a family of six. This was my last visit for food. I'll stick to the milkshakes.
It's sad because even they first opened up the experience was amazing. That being said it's years later and the food here terrible. I've given the benefit of the doubt but the fact that time after time after time they can't get it right. From experiencing an associate cursing out a manager and the team laughing in front of me in the drive-thru to myself placing an order and them giving me the order however they want. Staff is incompetent and it starts from the top down. I don't know if this is a corporation or standard business independently owned but either or whoever invests in this business needs to take a good look into the staff they hire and that is starting with management.
If their attitudes were better this could of been an enjoyable experience.
This is my favorite spot I love the morning shift cuz they are so freaking nice. Never have a problem they always get my order right especially this one girl I forget her name but she works the a.m. shift between 8:00 and 9:00 and I love her I will get her name and I will come back and let y'all know I'm always getting corn dogs, the grilled cheese sandwich and the footlong Coney dog mozzarella sticks and kids meal for my children but let me tell you the night shift is trash food be thrown in the bag fries all over the place one time the cup had holes in it they got my order wrong numerous of times, and catch whole attitudes even though they're in the wrong just so disrespectful... I like the white old guy I think he's the manager he's really cool he also is very caring of the customers. And care to fix the orders every time I love him he deserve a raise if you're reading this I love you man
I tried this place for the first time during pandemic outside in the umbrellas place attracted by the aesthetics. The crew who served the food was lovely for some reason they made you felt like in those popular fast food places from the 60s. He was generous enough with the ketchup and the sandwich was perfect, so I tipped him. Price was fine. Second time the entire old crew was completely replaced and it felt then like a subtle ratial tension for some reason. This time no ketchup and the sandwich was suspiciously sticky inside. Third time the girl also didn't include ketchup and food for some reason didn't taste as good as it used to. The lemonade seemed as if they had poured incredible unhealthy levels of sugar. That day I got sick. The trash can was unattended with all the garbage jammedand on the floor. Flies around. Absolutely abhorrent. 4th time the guy didn't answer my questions just was acting as a robot. The guy came outside and gave me the evil eye, acted as tooking the order then left, then I noticed he didn't send the order in the screen to pay so that's when I suspect he didn't take the order at all just to let me wait forever there. I didn't want to make him happy so i just left to not coming back again and went to DB. The place and concept of this place is wonderful but as always all these businesses fail because these companies always hire recruitment companies that never screen ppl enough and just stuff whoever is at hand.
This place would have gotten one start if it wasn’t for that nice young man who was bringing food to every car, black guy with dreads, I thank you. Your tone is everything and if I think for a second your being rude you are. There’s a distinct difference in the sound of one’s voice, horrible customer service. And the food was so bad! I was surprised at the quality of it!!! Was not fresh at all chicken tenders dry burger had no taste! Thank God I go back to Canada soon.
I love the milkshakes (strawberry & oreo) my favorite is the strawberry cheesecake milkshake, they need to bring it back. Also, I love the chicken tender sandwiches & the fries are pretty good as well. I love sonicThis time we came, we end up waiting a long time for our ood, because we weren't done ordering when the person got off the speaker, so we had to continue ordering at window then they gave me the wrong chicken sandwich so we had to wait for that, but I wasn't upset because this was the 1st time it happened.
Been a few times through the drive through, service is lacking for better words. Employees have no professional attire on, wearing slides and sweatpants, when you get to the window they don’t even greet, they’re extremely loud and customer service is the last thing on their list. Also this drive way is covered in garbage. I can tell the quality of this place has significantly decreased. I’m not sure what management is doing here, this place has so much potential and so mismanaged.