Waited 15 minutes after placing order. Place was empty (only one customer before me in the queue)And despite the long wait, I was missing 2 items from my order. I could understand if the restaurant was swamped with customers... however, there were only 2 customers (including myself) so there really isn't an excuse for the long wait time and order mix-up.
I will NEVER visit this Pollo tropical again. For starters Abigail with the red hair who took my order had an extremely disgusting attitude in the drive through. She comes on the loud speaker and just says “yeah” . . . Wow! Great customer service right. I didn’t say anything then she goes “well are you going to order?” I proceed to place my order and when I receive it the order is WRONG!!! The guy at the window was nice about and willing to change it but I was so annoyed and I asked for the manager. Merela was her name and her attitude wasn’t any better. She didn’t show any care or concern she seemed as if I was bothering her. I just asked for a refund and went on about my way but Merela and Abigail really need some serious customer service training or they will forever be miserable.
Went through the drive through ordered two chopi chop bowls. With avocado and sweet plantains . With some cilantro sauce on the side. No avocado,no plantains,no sauce but spicy tomato sauce,and barbecue. The rice was super dry, black beans were hard. Onions not cooked and the chicken was super dry. I don't like the sauce option so I ended up going home and put butter a little seasoning salt water and use some chicken strips I had in the freezer dropped those in the air fryer why I recooked the the contents of the choppychop bowl. I ordered two and for almost $20 dollars you would think that you at least get decent food.
Mi visita a este lugar fue excepcional. Empezando po la atención del personal, súper freindy y profesional. When I got my food was. Hot and delicious. Hey oferme me the New shrimp tostones the are soooooo good . I love this please
The Food was great, service especial, the servicio I got buy Wendy was súper, she offer me the tripichiler and I love it. I am sure I Will come back .
This location is the worst. I tried dozens of different locations, on this one there's always something missing. Also the quality of the food is not good. The toppings and portions are missing or too small. It's just bad.
How is possible you can’t buy chicken at Pollo Tropical? That’s possible at this location. Something is always missing, even the chicken many times. I like Pollo Tropical but this location sucks.
Pollo Tropical, the food is good for the price but the service is bad. All the time they forgot something. They give you incomplete orders.
This restaurant chain is so inconsistent. You have one meal at a different location nearby and it's good then you go to another location and it's terrible. This location was terrible or any chicken sandwich and fried yuca and a Coke. Sandwich was soggy and cold, fried yuca was cold and rock hard and soda was stale not coming to this location again.
Much faster than the full restaurant nearby on W. 49th street