Been here before and the food was just ok...Surprisingly, we were pleased with our order today...my husband ordered a pan con bistec and I ordered a chicken sandwich, both sandwiches were very tasty plus my chicken sandwich was juicy and well done! But their customer service needs to improve. When we first came in...we stood by the front for a minute or two, but it felt like eternity since it was not full and their employees were walking by us...finally after I asked if we needed to wait to be seated? The lady at front said, "sit where ever you like", then we waited over 3 or 4minutes for our menu's....I would've given 5stars but like I said...food was delicious but customer service needs some twiking!!
Meal is ok. Employees screaming /calling each other from a side to other side of the restaurant. An employee was eating behind the bar, another was cleaning her nails with the other hands under the nails, after she put one finger inside her nose, another servant was talking over a plate with the food for a client . The lady called me: "Mamita, mami" as she was my friend or a relative. the employees were like sharing their time in a private party and their voices over the clients. Was a terrible experience.
After seeing a great movie, I went to take my adult nephew to a birthday dinner and I regretted it! We came in approaching 9pm and there was no welcome-so we sat ourselves in a booth. The server- Luz later came and brought the usual paper menu! We ordered 2 entrees; one a steak and the other a Shrimp with the 2 sides-options which each dinner comes with!!! The steak was ordered “medium rare”. We never got the toasted Cuban bread that always comes with the entrees. When my nephew got his steak-it was “cooked through”-yet he didn’t mind and insisted on not even saying anything!! When I got my Grilled Shrimp- I kindly asked the young man who brought the meals to the table for lemon. Never got it. I had to flag Luz to ask for water during the meal. When presented the bill-I noticed they charged for 2 side orders- specifically the tostones and the plantains; both of which are listed as the available options clearly on the menu! I called Luz over and pointed this out to her. Her matter of fact response was that due to the higher price of foods they now charge additional for that! I asked why then do they give out a menu that clearly states that those entrees come“included with the 2 sides?” She said “they have been doing so for 2 months now and haven’t corrected the menu.” We were never told this-by her-prior to putting in our order. What’s more I mentioned to her that I had taken my friends from New York there-just 3 weeks ago and NEVER were we charged extra! Still- there was no apology, no offer to adjust or correct the order, or attempt to seek the manager. Instead-she was more interested in doing her side “closing work tasks” than to make things right. I couldn’t wait to get out of there-as I didn’t want to end a Birthday Celebration with anymore disappointments!!! WARNING: Check your receipts before you pay because this restaurant has no operational integrity or respect for the customer who blindly trusts that they honor their menu! The better suggestion is DO NOT EAT HERE! I am loyal patron to establishments I can trust; so I will never be back there again!
The breakfast menu was incredible with many good options. The service was incredible and the waiter was very friendly.
This place has changed a lot, nothing is the same anymore. From the service to the food taste it has changed. I recently came with my family to eat there and I was trying to order some breakfast around 11:15am and the waitress told me there is no more breakfast at that time and that the system doesn’t allow them to put in breakfast stuff. So we ordered other stuff. None of the stuff we ordered tasted good. The best part was the croquetas and even those were not good. The orange juice was even worse. As I was paying the bill the couple that sat in the table behind me ordered their food and when I look it was breakfast food. I called the waitress out on it and she said oh that is on another part of the menu. I paid and left really upset. This use to be a place where you could enjoy the food and the atmosphere. That was my last Time I will ever go there. Good luck
Quality of service was pretty bad, waitress was all over the place, slow at taking orders, brining wrong items and neglecting to bring things lol silverware and napkins. The food was just ok, the croquetaa we're more flour in the filling than anything, and the sandwiches very dry.
Long time since visiting this restaurant. Place very clean, service was very good, breakfast menu and prices were also very good.So can't complain.
SOOO SAD! I used to go there all the time for the crema de malanga, but lately it changed the flavor it takes SO BAD, like a synthetic malanga. I let a few family member taste it and they agree with me, something is off with that. They lost a customer for sure!
Extremely bad customer service. Went to pick up my lunch order and the lady con tanta chusmeria gave me an attitude & ignored me until someone else helped me. That’s no way to talk to a customer. Hire better people!
The food is amazing, I love going to this place.