Delicious breakfast and Diana one of their best! Thank you!
The food was great had a bad encounter with one of the waitresses, ( Crystal ) which was resolved with one phone call. Kiara the Manager who addressed my problem is outstanding.In conclusion the food was delicious and the restaurant during all 3 visits was spotless, this is the better location in comparison to the 3 other IHOPs near by. .
5 stars only because our waitress LEONOR was the best. First time I come here that my family and I have been served with perfection. She was kind and attentive!!!
Customer service was very good. Me and my husband went there after he got off of work..... the egg Omelet was great
It was Monday Morning Exactly Around The Times Between 1:OO [AM] ‘&’ 2:50(ish) [AM]. -3 days ago from today , 5-26-22..I came to eat with my great uncle. My uncle just came from Cuba and was having a rough night and couldn't sleep. He tried I HOP for his first time a week ago at the location close to MIA (airport). He wanted to go again because the service and food at that other location was amazing. Unfortunately that location is not 24 hours so we came to this IHOP located on 49th St.So I, (Young female, 28 years old) - and my uncle walked in. No one was at the Host' Stand. a young female waitress came out and said we could sit on her side of the restaurant. She said this from across the room holding a broom. We grabbed our own menus and sat ourselves. every single booth was dirty. We sat ourselves at the only booth that we thought was clean but was definitely not clean as we noticed sticky residue on the table. She didn't come over to wipe it for us or to give us silverware either. I had to call her over to take our order when we were ready. Still didn't clean the table and sill no silverware. Every single table was dirty on her side of the restaurant. She was cleaning but there was no progress at all in her actions.as the same tables were still the same way when we left as they were when we arrived...still no tables wiped and set. (It's 1:00am, it wasn't time for closing shift side work duties)our drinks came out with my plate I ordered which were swedish crepes that were for sure sitting on the side throughout the shift . they were hard and no powdered sugar was on them. then the 2x2x2 my uncle ordered did not get his meal for about 13 minutes after my plate came out. I had to ask again from across the room for his food. in that 13 minutes time frame she greeted two young girls for take out and took her time at the front organizing her check book and still "cleaning"....our drinks were two strawberry milkshakes and they were not made correctly. No fresh strawberry's and lumps of vanilla ice cream were still in them. She still never brought silverware. I ate my stale crepes with a spoon and gave my uncle the fork and knife from someone's leftover roll up. She seemed upset the whole time. Everything was a disaster. we were the only ones there.
I haven’t been to ihop in many years overall. We experienced an amazing morning with breakfast. The food was great. But the best part Roberto was on point with everything, a great attitude and always very kind. A1 customer service ! Thank you Roberto ! You rock !
This morning I visited this amazing IHOP . Maria was my service person , she was very friendly and she really know the customers service . The food was delicious. Thank you Hialeah IHOP!!
One of my pet peeves is when a waitress doesn't write down patrons orders. You can think your memory is flawless but believe me when I say we can all make mistakes, even patrons. If you record everything you have something to fall back on if contested. This waitress didn't make the effort to write anything down so of course the order was wrong, the food was not as ordered neither as good as it could be and when asking the waitress for additional items she would forget them or bring them one at a time and have to make numerous trips which is fine if the place were busy but it was a Friday morning it was practically dead. My wife ordered crepes and she brought her regular pancakes PLUS when she did bring the crepes she hung it over my plate without saying a word! Zero personality and no manners whatsoever. Not once did she ask how our meal was or if we needed anything else. We had to keep calling her over to us. I drew the line when she took the maple syrup off another un-bused table and the ketchup without cleaning them first. I instantly thought omg what else does she cut corners on? Come on guys we are in a covid world. Put on those thinking caps otherwise why try or even wear masks in the first place? It's sad, IHOP is a great place to eat but unfortunately the employees set the tone here and so far it fell flat. I hope to give this place a second chance in the future as the food is always good and I work nearby but I will avoid this particular waitress like the plague. Buen provecho.
This place is horrible, barely any staff at night. Only two staff working all night which is not fair because all the staff are working in the morning. They didn’t give their staff breaks now they do. They do not wash their plates and utensil correctly. Two managers in the morning and no managers at night. Favoritism between the employees. Work environment is horrible.
This location is short staffed. The waitress was very nice and we felt very bad for her because several customers were not nice at all. She put up with people's bad attitudes very patiently. No employee should have to put up with this kind of pressure due to the restaurant not having enough staff for the amount of customers that dine in. I won't return to Ihop. I'd rather go to Denny's.