Everything was ??? will definitely go back there??... it's kind of sad that they wear those ?? coolazz CHEF hats& coats ??☺️ but you can BARELY see them. They're NOT customer service ORIENTED, which I CAN COMPLETELY TELL, they are not EXPECTED to be!?? just fix the food and put it there!¿? ALTHOUGH, the young man was VERY POLITE when he delivered my order to the pick up counter ?? But they are having inappropriate conversations in the kitchen area? they don't know that we can hear EVERYTHING ???that's being said? ... that's young people today, they were talking RECKLESS and CRAZY ?... But I could tell they were a bunch of SWEET young people ?
Good people work here and the food is great, it's just not as clean as I'd like. Sometimes you can expect to wait, but it is usually worth it. There's one man there with fantastic customer service and I believe if he reads this he knows who he is. Thanks Steak n Shake
Burger wasn't seasoned at all. I spit it out as soon as it hit my tongue. Unfortunately, I already left the restaurant when I tasted the burger and wasn't going back. I end up salting the food at home, but microwaved food doesn't taste as good as fresh food. That's what Steak n Shake is known for, fresh and great tasting food, right?
Well I am not going to give a one star because I never actually ate there. After waiting in the drive through for 30 minutes I decided I to go somewhere else since I had 2 more hours out of an 8 hour drive. Wasn't expecting the Flash to make sure my burger and shake got to me before I made it half way through ordering but I would like to at least make it to the ordering kiosk on one tank of gas. I've never really been disappointed with this franchise so I don't want to bash them. It was just frustrating watching the people inside eat those delicious burgers while the family and I drooled all over ourselves waiting for our turn at some nom nom goodness and not get any.
The service at this Steak 'n Shake was slow. I waited 30-45 minutes for my order from the drive-thru. It is important to note that there were only two cars in front of me. There was also an issue with my order which the server refused to correct. It was a simple mistake on their part, which was not a big deal, but the worker was rude and unwilling to fix my order. This will be the last time that I go back to this Steak n' Shake.
This location is showing its age and lack of cleaning & maintenance. Like many eating establishments during the worst of the pandemic, they cut back their menu and offered only drive-through. Made sense and they did it pretty well. Now, they've re-opened with no diner counter seating, no wait staff, and POS kiosks for sef-service food orders - the menu is more than pandemic days but less than what it was. They've lost the elements that made them unique - the food they sell is good but now they're just a fast food restaurant and there are others that do that better. I don't see how this chain will compete and survive with this service model - and that's a shame.
I will say this place use to be good, I know times have changed and we have to adapt, but getting rid of wait staff and switching to just online ordering and kiosks seems to be the wrong move here. I use to come here on my lunch breaks all the time from work and the service was fantastic all the time, and the food was always great.Now it's just, you order your own, no front end staff, just cooks and drive thru workers, the wait here is usually always 15-40 minutes most times of the day, but towards the night you will be waiting a lot longer due to the drive thru always being plugged. The food has stayed the same in quality but some nights I've gone, I have definitely gotten my food cold from sitting.I know these changes are probably company wide, but they are going down hill if they don't change something.
Dana the general manager is a very rude and disrespectful person I simply asked if he could check the co2 because all the drinks where flat and he became very nasty to me I will never come back and will tell all my EMS Fire and Law enforcement family or to ever go there
Inside you have to order with the kiosk, and the orders sometime just get sat on the counter and you don't know when you're order is ready, or they forget to make shakes that are ordered. I even had to squeeze past people smoking inside the entry way because it was cold outside so they were smoking inside the first door and no one cared enough o stop it. I normally love Steak 'n Shake, but this location made me sad.
They give me wrong order french fries are cold went back to drive thru complaining about it and the cashier name was Sara she told me I'm sorry I can't do nothing about it what terrible experience about this fast food restaurant sorry to owner got a lousy employee for sure I will tell friends , family , relatives. Co worker don't go this steak & steak location. It's not the value of your food you pay its the principle.