Since they installed the 2nd drive thru they are quicker and they almost always have my order at the window before I get there.
I work super close and have a limited budget and a limited amount of time for lunch. I order from this McDonalds 5 days a week. The exact same food at the exact same time everyday. (I am a creature of habit). Every week at least 3 of the 5 days my order is incorrect. I use the mobile app and pick it up thru the drive-thru. Today was the last day for me. I was the only one in the drive-thru. The girl working it had no training on it. And when I received my food they gave me whatever was sitting around. The food was completely incorrect and it has definitely been sitting around for awhile. It was cold cold and the fries were super gross and the bun had already started getting hard from sitting out....
1st encounter: Most trashiest McDonald’s I’ve been to. I given this place the benefit of the doubt but it's horrible. Unfortunately my son loves McDonalds. I was here one night and they had "I'm a Barbie girl" music playing loud and obnoxious in the background. They had me waiting in the drive thru line for at least 35-45 minutes right after my son's karate class2nd encounter: Made me wait 20 minutes for my food on curbside and they forgot about me. I had to walk in to get my food. I feel like these people do not want to work at all.3rd encounter: I ordered a nugget meal with large fries and got a small amount that equaled to little under a medium. When I went inside to tell someone in a calm manner, the "manager" Alexis made a huge scene by raising her voice and claimed that I had eaten the fries. I thought she wanted to attack me. Then proceeded to throw my fries with attitude into the bag. I called corporate on her and waiting for their phone call because there is no need to accuse people of false things. why out of all the years that I've gone to McDonalds, I have never encountered such a thing. Her personality tells you a lot about her class.
Wow things have certainly changed. McDonald’s is always good. Today the service was good the food was good. Rarely bad and almost never great
Best McDonald's in Gainesville as far as I know. Excellent customer service, Very nice staff, Very good food. Overall 10/10 experience.
Customer service is generally good and the food is on par with other McDonald's, but don't dare come by at lunch time. More than once I've been sandwiched in the drive thru line for more than 30 minutes just to pick up a mobile order.
Great customer service and amazing on time! They work hard to do the best they can! My new McDonald's by far! Thanks for being amazing!
Used app to place a curbside order. Have used many times no issues. This time, app had an issue, said to go inside and look for XYZ. Workers could not find order or any record of it, so I ordered something at the counter, when I was leaving in the car, a worker brought the original order out. Not fun. BUT the manager did call me when I complained in app and offered a free meal to compensate. This location does give a damn.
I was very disappointed with my order. The fries were very cold & quarter pounder with cheese tasted like it had been sitting out for a while. Thought those were made fresh ??. My granddaughter's fries & nuggets were cold as well Probably will not be visiting this store on 43rd & millhopper again.
Don't bother picking your food up inside, because you'll rot before you'll receive your food. I've literally counted 23 cars get serviced before getting my food. Very nice staff though.