Beyond friendly staff, accommodated my picky request, very efficient and fast!
Yikes. I realize I arrived in the drive through at 9:15 but it’s down the street ….so why not? I’m hoping the staff was just having a tough night because they were miserable and it shined through. Cone was old and tasted stale but the ice cream was good. The gal managing the drive through decided that I wanted them to keep my change and tossed it in the tip jar without asking….I would have said keep it but at least ask? To round out my experience ~ no have a good night, just a window closed. I have been a couple times due to convenience for coffee, bagel or a sweet treat and it’s always been just ok and I just figured they were short staffed but whew tonight. Hope things get better and you may want to fix the drive through microphone or hire someone that cares.
I've been ordering one thing, and one thing only, for 20 years: the Mochaccino Blast. This particular Baskin-Robbins/Dunkin' Donuts in Gainesville, FL, has one of the weirdest drive-thru's, where you circle around the back of the building in a highly-unusual, concave manner.
Just showed up at 9pm on the dot for ice cream. Was asked if we wanted ice cream and we said yes. we waited appx one minute for her to finish up her tasks and then she proceeds to tell us the ice cream side is closed. (why she waited so long to tell us, i have no idea). i told her the website and google says they close at 10pm. She said "no we are closed, the dunkin donuts side is open til 10). I again said that the website says 10pm. She ignored us for another 2-3 minutes while she finished her tasks. She came to counter and just stared at us like she had a problem. I said "are you really closed even tho it says 10pm?" and she said "yes". The other girl working said they could close early. I asked for a manager name and told them to have a great night. I will be calling the manager tomorrow and filing a formal complaint. I have never in my 44 years been denied a service at an establishment ONE HOUR before closing time.
Came in after dinner for ice cream with the family....Arrive 2 hours prior to closing all ice cream is covered up. We ask "are you guys out of ice cream" the employee proceeds to say we are low....our truck came today. News flash...if your truck came today....YOURE NOT LOW...You're lazy. Huge difference between not having any and you just packing that section of the store up early so you only have to work donuts. Skip this place and go to a place that knows how to run their operation.
Have given this place multiple attempts but the service is terrible and they are consistently out of many ingredients. I see multiple similar reviews going back at least 2 years. I don’t know who manages this place, but he or she is clearly not doing their job.
They did not have any of the items listed on the menu. Total waste of the drive. Off to Publix.
I ordered my husband a birthday cake a week before his birthday, but when I went to pick it up they did not have it. I waited there for over an hour, and eventually an off duty manager had to come in to refund my purchase. They couldn't even definitively say where the cake even was, though the manager insisted he saw it and put it away in the store. Also, while waiting there for an hour, two of the employees had their face makes underneath their noses, as if that helps anyone, and they let one customer come in without a mask. Horrific experience.
Bathrooms were horrible.
Good ice cream. Nice workers.