YES - 5 STARS FOR ARBY’S. I didn’t expect to or plan to write this review. But the guys who served me are so friendly and personable that I didn’t feel right not giving a review. Went here to get roast beef sandwiches and curly fries for the fam when staying at the hotel eleo - great place. I was greeted and the fellas working that day were friendly and helpful. Food is always what you expect. Gotta love the arby’s sauce. The dining room seemed clean even though I took it to go. Didn’t check the bathrooms but the place was accessible and had ample parking. If looking for fast food in this area - try this arby’s.
SOMETIMES THE FRIES BE FRESH BUT THEY'RE ALWAYS HARD. BUT LOVE THE OTHER FOOD. HOT AND READY
My experience was not the best ..The gentleman that politely took my order also got me a lemonade because the foutain drinks were not tasteful was very quick and helpful. He also made the decision to give me old fries that had been under the warmer even though drive thru was waiting on a fresh order of fries to come up..could have waited on them.Instead I felt it was hurry hurry rush rush ..even if the food was not the best. Which the sandwich made had barely any sauce or cheese on it didnt even know it was a beef n cheddar. So, please your customers want great food in a efficient manner. We are there for the food..hot fries, well put together sandwich...just take pride in what you do. It's hard earned money spent and you too expect the same.
Ordered numerous times via doordash. Love the burgers and the amount of meat placed on them! Sometimes the order didn't arrive as we had ordered and was easily able to get a refund through doordash, but largely had very good experience from Arby's.We also have Arby's to thank for the 'horsey sauce', we tried it out of curiosity once and have never turned back!! To the extent that we now buy a creamy horseradish sauce from the grocery store and use it on sandwiches and as dipping sauce for other things. Thank you Arby's for the horsey!!
Something is definitely going on with their meat lately it all seems like it's an older been sitting out on the counter for too long the last three times I've went there
Honestly the food is hot, fresh, and delicious 9/10 times. But the au jus is either cold or scalding hot.Aside from the food, There is one young woman in there (late 20s) that has THE WORST customer service I’ve ever received. Totally unwarranted, and totally unprofessional. There’s a woman (I think a lead) that works there that is super sweet and helpful that *kinda* makes up for the other girl. But not really. No seriously, we get it. It’s a fast food drive thru. But the bih in there with the attitude gotta go ASAP
Now I understand that by being the guy that, for undisclosed reasons, needs to get his girlfriend something from Arbys 15 minutes before they close, is not a great look. However, when coming up to the well lit drive thru menu and noticing an employee inside standing by the register, I figured I made it there with great timing. I was initially told by the employee that they were closed. Confused, I asked why? Clearly their hours were posted correctly online. She then said that she was only taking Doordash orders at this time. This is even more confusing to me since she was refusing to take my simple order because I didn’t use a “middle man” service and/or I was not the driver for delivering such service. Sadly I believe this really all just boils down to employees these days not wanting to do their job and getting away with it by saying something confusing like “sorry you’re in my drive thru during our hours of operation but we’re only taking Doordash orders right now”. Maybe someone somewhere has the truth but for now, I’ll remain confused.
Loved it! You could see it had just had a complete makeover. So it looks great and the food was as tasty as always. Which will send me back more often.
The staff is friendly 80 percent of the time.. which isn't 2 shabby. Curly fries after flying the friendly skies . ?
One of the best visits my wife and I have had at Arby's. The staff at the 13th Street restaurant were friendly, energetic, smiling and very helpful. They went out of their way to make things great. We have vistit the Archer Road location several times and the management at this location is rude, the employees are never nice or friendly and the food is nowhere as fresh or hot as we received at Arby's. The Newberry Road location would be great if the employee's were nicer, treated people with respect and took care of the guest. Most of the time the food is hot but sometimes when a male manager is working the food is not hot and you can tell the General Manager is not working by how things are operated. We will continue to drive across town to the Arby's on 13th Street as they were fantastic.