Latin America Food, everything related to grill chicken. I'm sad they do not offer boiled Yuca anymore, only fried .Place: Fast food restaurant, regular, not too clean not too dirty. Enough space to dine in. Parking space available.Food: Latin flavor, great. Perfect cooked black beans, price vs food is fair. The 4 leches was delicious ?.Customer service: Great, all my questions were answered, the updates on the menu, etc. Now they include avocado on some dishes.Definitely I will return to Pollo Tropical!
Food was old. The chicken was tough and dry. The rice was overcooked. They didn't have red beans but waited until my credit card was approved before telling me.The front end people were very rude and dismissive. My family and I wanted to dine in. They bagged our food up and put it on the counter.Highly disappointed by the experience.
The restaurant was clean, but different from how I remembered pollo tropicals being setup. I remember you being able to add your own sauce from a self serve bar. That is not the case at this location. You request the sauce from the cashier, and they give it to you from the refrigerator already prepackaged. My plantains were cooked a little dark/charred than I would have liked. It wasn't bad, just different.
Horrible Manager... I wish I took a picture of the Cuban Sandwich. The chicken was dry and hard. What was odd she and another employee open it up again after the sandwich maker made it. I guess to check the sandwich and she still sent it out. The mangers response. "My chicken ain't ole" after she just told a employee loudly to get off my clock! She wanted smoke.... No energy for her immediate attitude!!! I asked for a refund.
I don't have Pollo Tropical in North Carolina so I'm happy whenever I get a chance to visit this chain. As busy as they were, we were able to grab a meal in a clean, safe environment. The food was awesome as usual and we brought some home too.
Edit: 1 whole year late rim happy to express that this location has turned itself around! Had a great dinning experience here! Food was juicy, fresh, and staff was courteous. I have edited my 1 star review to 4 stars!I never ever write reviews and after 4 months of not going to Pollo tropical, I came to this location and it was a nightmare, they gave me a literal burnt chicken and of course they didn’t have white rice so they gave me something similar to yellow rice but it wasn’t even fully cooked, ( it was really bad and I’m feeling sick because of it ) I also asked for fries and they seamed to be re-fried because it just tasted like it, the only great thing about this place was the Coca Cola and the Cilantro sauce, other than that they need to fire everyone and hire people that can do their job well, I went on April 21 around 8 PM
Super nice team!! The food was OK, but I went just prior to closing, so the standard and quality wasn't quite up to par. I would definitely go back. The place was clean and the associates were accommodating when they were out of a few things we ordered online.
I got the family meal and the chicken was super dry/black plus they forgot the plantains. this location always forgets something from my order which I don't notice until I'm home and everyone's at the table. They keep the lobby closed so you can't just come inside and check everything before driving off. I'm done trying with this place.
From Chicagoland area visiting and we always love Pollo Tropical when on vacation. Maybe it is just this particular one, but our experience was terrible. Rude employees, chicken and fries burnt, forgot the Mac and cheese. Went back to get it, not apologetic at all, gave it to us without a word. Also very disappointed that they do not offer the boneless wings.
I wanted a regular platter with plantains but apparently couldn’t have it even though the menu says otherwise. Lady who ordered our food did not listen very well and clearly had a language barrier. Need better employees who know the menu because she clearly didn’t. Food was okay but experience could of been better.