Didn’t have the best experience at dinner so we went downstairs for ice cream. Walked in, silence..no welcome in or hello. Not even a half tried smile. I heard the guy at the register curse. My ice cream came out fine but we had a hole in one of our cups. But it’s Daytona beach so I’ll give them a star. They should try harder or put more effort into the 2 minute customer experience.
I love cold stone ice cream. It’s delicious. This location always seems to have a wait out the door, especially during the evenings so the workers do not spend much time making your ice cream. The fun of watching it get mixed is very quick. Still tastes good though.
Ordered online which was quick and simple, arrived at the location for pickup and the line was out the door. There was no clear signage for online pick up orders, but I finally got the attention of a staff member for some direction. I ended up waiting an additional 15 minutes after pick up time because they were slammed busy. The team was working together and swiftly. We did enjoy our ice creams and milk shake. I would recommend good service and great quality ice cream, just be prepared for a little or wait.
I felt so bad for the two young men working here tonight. Every place we have been to here on vacation is short staffed, just as it is back home. These two young men were working their tails off and people were being downright ignorant. I wish I would have gotten their names, but the one fella had a HUGE smile and was so engaging with his customers. Even through being shouted at and belittled, he never stopped smiling and treating his next customer like he was their best friend. It’s 86 degrees out, and right after dinner. Of course there is going to be a line and of course it’s going to take some time to get through the line. I’m glad we waited our turn, they took GREAT care of us. Thanks guys!
We came here to celebrate after our nationals competition and the ice cream was great, but Victoria really made our visit special! She was so kind, fun, enthusiastic, and sang us a new song after each tip. She wished us luck, gave us travel advice, and so much more. Can’t sing her praises enough! Thanks Victoria!
Elijah took great care of us today on our vacation to Daytona, was fast and quick. Service was great and will definitely be back!
If you go in the evening time expect the flavor you were looking forward to enjoying, being out. Heavy traffic in store so no guarantees they will have all their flavors. What they did have was decent just not what the family wanted.
You can't go wrong...unless you are lactose intolerant then i would stay away, For the love of everything that is Holy!!
1/2/22: 20 people in line and ONE person working the entire store! She was making the ice cream and then ringing people up! The store should have been closed due to staffing shortages! That poor girl was handling it like a champ, she showed way more patience than I could have mustered up.
It’s an amazing place that sells the best ice cream and smoothies in US