I have always been a giant fan of Papa John’s Pizza. Always has been my favorite of all the largest, major pizza franchises in the U.S.However, I have personally worked at this particular location as a delivery driver and so I have personally witnessed and have the inner sights of/on this particular location that is laughably mismanaged and does not stand up to or represent the delicious Papa John’s pizza brand very well at all. They’re okay, but other Papa John’s locations do much much better. This particular store does everything half-a** and the staff and management just do not care or hold up to the standards of a brand that was always my personal favorite among the largest pizza chains.
Okay okay I was debating if I was going to review. As you see I couldn't resist.I made an order online for the Crestview Florida location. Upon arrival they have curbside pickup. Which is cool with me but a sign there says text "I'm here" on the Papa Johns app. I don't have the app but I'm parked where they could see me. So I just call the number after looking it up on Google. (Not on their sign by the curb). The young lady answer the phone very dry attitude. Says "I will bring them out to you" hangs up the phone. So now when she comes out it almost looks as if she want to curse me out like I done something wrong. Handed me my order and I start to apologize for not having the app. She just walks off and don't acknowledge that I was talking to her. Goes back behind the counter and then make eye to eye contact with me from a far.For the life of me when I spend my money at places I like to feel like my business is appreciated. Needless to say I will withhold my business at this establishment. I don't want anyone to go without a job but I do want the working to act like they like what they do when dealing with customers.
Ordered New York style with pepperoni, jalapeños, anchovies NO PEPPERONI! Paid 23.00 for a pizza that I didn’t order!!
Two pizzas that according to their app, were going to take 35 mins, took 1 hour and 20 minutes to get made. Brought this to the attention of the Papa John's Director of Operations , Brian Grover, and he replied with a FREE BREAD code on my next order...
Ordered online and had to wait an hour and a half at least for them to deliver it to the wrong house they had my correct address so I have to go pick up another order instead of giving me a credit they want to cancel my order make me pay again and wait a week to get my credit I don’t think so
I am not impressed with the size of the pizza. I had to feed 4 kids and an adult with an XL pizza. I was thinking that we were going to get something really large since it’s a Shaq inspired pizza. For future reference just stick to your usual order you will be more satisfied with that overall compared to this pizza. Not worth the hype. I have 3 stars because they delivered faster than the time than the computer said they would.
Not even tasted the pizza yet...what makes them think that 1 small cup of marinara sauce is enough for an order of cheese sticks... and the price is OMGOSH..I hope it's really good and not dog food..tasted it..its dog food..sauce is sweet(who adds sugar to Mariana sauce) and I had to salt the pizza ...I mean really.
Horrible customer service. I ordered through the papa johns app and apparently they use door dash . The app said the pizza was delivered but I never received my order. I contacted the drive no answer, so I contacted the store to explain the situation. The woman on the phone was extremely rude and tried to make it seem like it was my fault and I was lying . I will never order from this location again.
Pizza was cold opon arrival, very little ingredients and thin as paper. Last time I'm ordering.
If i could give zero stars I would. Paid $35 to be told by courtney that they did not recieve my order. She gave me the wrong number to customer support. I will never order from North crestview location again. The manager was rude and offered no resolution after I already paid and recieved nothing. Fraud at its best. She said bring the email confirmation to them. Wow