I went to this Einstein Bros. Bagel in Coral Springs FL the one on University and Royal Palm. This Employee / manager named JERRY was vey NASTY and RUDE. I went there for the first time and order a dozen bagel. While the cashier is working on Then I realize they have a deal / I said let me have the deal with 13 bagel and 2 cream cheese....He replied with an attitude " Couldn't you read before you place your order? I'm not gonna void it". He keeps going on and on, raising his voice, mind you I'm the customer very calm.... I told him give me my money back. This employee named JERRY's attitude was so nasty. When he says next, the lady behind says your attitude stinks I don't want to eat here and she left. JERRY, CUSTOMERS ARE THE ONE THAT'S KEEPS THE BUSSINESS GOING SO YOU CAN HAVE A JOB. JERRY, find another job behind a desk or cleaning where you don't deal with people much. Customer Service is not for you, You're terrible at it. If this is your business let someone else run it for you. If it is not your own, they need to have a talk with you. YOU'RE PUSHING CUSTOMERS AWAY.
This place is unbelievable. They don't have at 1 o'clock regular coffe. To top that off the cashier was so rude and unprofessional in front of other customers she was trying to create a scene when my husband asked for his money back for the coffee. Thank heavens my husband ignored her. We were peacefully having breakfast with our family. Service is slow as always, no coffee, disrespectful and rude, this place doesn't deserve a start.
I have always been a fan of Einstein bagels. After being away for awhile due to the location... I have been visiting other places (not saying any names). When I tell you... I was about to give all the employees my number and my kids number. That bagel sandwich was fresh! The eggs was made to order (not frozen or heated in the microwave). It didn't taste rushed.. I didn't mind waiting for perfection! This is the place to go for breakfast, lunch or dinner (if they are open are dinner time).
Bagels were typical Einstein bagels, tasted fine as they should. This place is still stuck in covid era times and is not a relaxing atmosphere to start the morning off. Half the tables are closed, you can’t hear what the service people are saying from their muffled face masks, and no eye contact is made. Bagels took long to come out too.I’ll go back to going to my other local bagel joint with friendly staff and fully opened and a warm place to be. Wanted to try something new today and bummed I did.
This location is very slow. My sister and I didn’t get our food until about 30 minutes after ordering. We were standing next to a lady that waited about 35 minutes or longer for a bagel and cream cheese. It’s too much people working at this location for it to be VERY SLOW.
Decided to give another chance, after horrendously slow order a couple months back. did a no-go order. Apparently this location uses invisible bacon and I was unaware :-( didnt even slice the bagels. yeah. even less a reason to go back.
I have been coming here for awhile now the food is good but the service is slow but today my mind was blown I was charged for a tip, so I order my food and was paying I went to put no tip and the girl told me to press 2 so I did thinking this would complete my transaction then she says I can give u your receipt at the other end of the counter ok so I look and my total was 7.30 or something but now it’s 9 something so I look and it says I paid 2 dollars in tips, so I ask the lady hey do u charge everyone for tips? She says no u have to put on there your self I said yeah I went to put no tip and the cashier told me to press 2 so the other lady is now trying to give me my tip back so I said no it’s fine but i would make sure that u don’t just assume someone’s goin to leave a tip the lady said the machine isn’t working correctly I said ok no problem but in the future i Would let the customer know hey our machine is down if you want to leave a tip you need to press:1 for a dollar2 for 2 dollars3 for 3 dollars4 for no tipSo she told me to press 4 next time if I don’t want to leave a tipBut I did tell her to be careful cus with the right person this can be a whole bigger issue.
This location is a gold medalist in the Olympics Slow Service event!!!!!!!!!!! Unbelievably slowwwwwwwwwwwwww. Giving it one star is overly generous!! Went in at 11:22. Leaving at 12:25!!Been waiting 60 minutes now for two bagels. You walk into the store and you can sense the disorganization and that you will be in for an extremely long wait. Ordering online is totally useless, you are still bound by the speed of the service.
I post this review in hopes that whoever in monitoring can address the issue or follow up with someone that can. Waited 55 minutes for a bagel sandwich ? As I sat and watched the many people waiting for orders , placing orders, returning items that were incorrect and some requesting refunds it was clear they were unorganized and possibly short staffed. The staff needs additional training in organizing and prioritizing orders (online and in resturant). It would also be courtesy to advise a customer (BEFORE placing and paying for order) of the wait time . Facts are during these times help is lacking in many restaurants and sometimes kitchens fall behind but its the recovery that determines the strength of the team. Hopefully the issue is addressed and improvements are made for a better customer service.
Service today was much quicker. But there should be a cashier who only takes the orders and an order filler person, not both functions in one person. 3 minutes from being in line to order taking. Not bad at all. Order was 3 nova lox bagels. Time to complete order was; 10 minutes. Much much much better than the 69 minutes on last week's visit.