I ordered food online. Online it said they were open and the website accepted my order. When I got there to pick up my order, they had already closed the kitchen and said they'd have to cancel my order. I asked for the manager twice. Saw no manager. The next day I drove there to make sure they canceled the order, finally spoke to a manager after 20 minutes of waiting. She said it could take 10-14 days to get my refund! What!? No compensation, barely an apology, I made 2 trips there, no food, and I'm out $25. Insanely unprofessional. There are other places to get wings
So it took about 30 minutes just too visibly see 1 employee. I am pretty sure the poor thing was the hostess, the waitress, the bartender, the cook, and the take out girl. Maybe if you paid a living wage you would have enough staff to run smoothly.
The wings came out extremely fast. The sauce was a little light, but they were good nonetheless.The server was nice.
Didn't even stay. Not staffed well enough. Too dark. Poor service. Not busy, maybe 6 tables. Server didn't even want to acknowledge us. The music was terrible, slow, depressing. Idk about most people but I prefer something at least a little upbeat when I want to drink a beer. Oh and I didn't even get a beer because even though the server walked past us multiple times she did not once ask us what we'd like to drink. Staff was scarce to say the least. The longer we sat there the more I imagined how long it would take to get food, would it even be warm??? So we left.
Nice place, nor crowded at all. $3 big beers are a nice draw. Mango Habenero, my favorite. Great service, but count your wings, ordered 30, got 19 the first time. Ordered 11 more, got 10 more. He had to bring out one extra wing.
We called ahead and were told there was no wait. That was surprising since it was about 6pm on the first day of March Madness. When we got there, we were told it was going to be at least a 45 minute wait, even though the dining room was at about 10% of capacity. Literally nearly every table in the main room was empty, but they said their "party room" was full. They blamed the wait on being short staffed.I know times are tough with staffing, but I can't imagine the level of mismanagement it takes to not have proper staffing in a sports oriented restaurant on the first night of March Madness. What was really annoying is they kept sending out huge to-go orders, but wouldn't let us sit or place an order. I feel they should stop taking those orders and take care of the people that show up at their establishment, if they have to choose. Many people just left when they were told of the wait when they could see like 30 empty tables. They lost a lot of business tonight.On the plus side, once we finally did get seated, our server was very good and the food came out much quicker than we expected.It was just very disappointing how the evening started, and I'm starting to feel that BWW has some bigger issues based on this experience plus my experiences over the last 6 months at our local restaurant back in VA. I'm at a point where I just don't know if I want to bother going back.
I went to this place because traffic to go to the beach was 40 min. On the outside this place looks like its abandon but it looks amazing on the inside. The food was great and the service was awesome. I made a great choice by going there instead of going to the beach. I would go again. I have a feeling people doesn't know about this place. It was almost empty. Great drinks too
Nothing special. Short staffed, ok. But we had to ask for everything we needed for the table. Wings were small like you'd get at a grocery counter ( kudos for giving a couple extra to make up for the size). I won't rush back.
This location is not good. We’ve gone multiple times to eat inside and have ordered take out multiple times as well. Every time we go inside to eat it takes 20-30 minutes for a server to greet your table, and another 15-20 minutes for your drink to come. I actually timed it last time knowing our previous experiences were very slow. It can’t be a staff shortage because there were multiple servers working, just talking amongst themselves near the register and only 2 people were sitting at the bar. There’s been an issue with our order every single time, bringing out the wrong food or forgot part of our order. The outdoor patio is also never available to sit at for some reason. I meant to write this review when we dined in last time but i thought I’d give them another chance. Yesterday, we ordered Uber eats. I ordered 6 honey bbq boneless wings and received 10 traditional in the delivery. It’s amazing how many times the order is incorrect. Cool more wings, but not boneless like i ordered. Its almost a bet every time - what will be wrong with the order this time?? Train the staff better!!
Had no complaints about our meal tonight. We ordered onion rings and the 15 piece special of wings in 3 different sauces. Our server COOLEIGH i think that was her name recommended the orange chicken sauce. Excellent choice. Our food came quickly, hot and cooked perfect. We never had to ask for refills of our beverage she always saw was filled. Thsnk you again for a great night out