Food is great, but the customer service is disappointing. I was given the wrong order and they called me while I was driving home. They asked me to return and get my correct order. I had not noticed the order was wrong so I was digging in the bag and eating fries while driving. Luckily, I was only 5 minutes away. I handed the bag to the young woman and she handed me my order. She did not say a word, not even an "I'm sorry for the mix up." I hope they made "Jeff" a new fresh order and didn't just hand him half eaten fries. Every other restaurant will tell the customer to keep the wrong order as they cannot handed to the right customer and will just go in the trash.
I have been ordering from this location for many, many years and the past few months has gone downhill fast. Tonight put a pin in it for me. The female answering the phones (wouldn’t give name) was so rude and arguing with me that I couldn’t have placed a delivery order because they don’t do delivery. I asked to speak to manager since I have been placing deliver orders thru their website for years so I know they do delivery. Scott got on phone and was just as bad. My delivery order is nowhere to be found and they have no solution because they are “busy”. I can wait until Monday to speak to owner which they refused to give me name of. Terrible service. The guy that used to own this place was so pleasant and always present with a smile on his face. Such a shame this is what it has come to.Follow up: After posting the review I received a call from the owner with an apology. Refund was issued. He handle the situation very professional and that’s all I needed from the beginning.
I've ordered here many, many times. And I'm not sure why other then the food is good and it just happen to be close to my house. Every time I've ordered from here, which is at least 8 times in the last 3 months, it's never just a normal transaction. Everytime they either get my order wrong, they're never ready even when the app says they are are, or they're completely unaware they got an order. And evert single time I have never heard them say sorry or even act like they care. Terrible service, awful staff.
I think my review got deleted or didn’t save. But yesterday 3/4/22 this nonsense happened. Absolutely ridiculous that this man is even considered as a manager.
Had some take out from Wingstop. Some teriyaki wings and some garlic parmesan wings. Also, some fries with that. The teriyaki wings were a bit spicy but not lacking flavor. The garlic parmesan wings were crispy but somewhat dry and somewhat lacking in flavor. The fries were well seasoned with lots of flavor but very soggy. All in all, the food was ok but nothing special. Next time I will try some other place.
Service and Customer Service has been going downhill at this location and please don't waste your time at this location. I have been going here for years and now not going back.
They need to hire more people on the weekend. Feels like the crew there don’t know what’s going on. How can a franchise this big be so incompetent???
100% the best location, time after time always serving the best food.
I TRY to order from here yet they NEVER answer the phone. I get being busy but to just let the phone ring through after multiple times of me calling and getting an answering machine I’m done with providing any business to this establishment. Or better yet sometimes the phone is left off the hook and when you arrive to ask why the phone isn’t working they claim it is.I’m about fed up with this location. Get it together Saied and hire a better crew.
Great wings! The fries were not so great but I came for the wings!!!