Only people in the store… 20 minutes and still no sandwiches !! Absolutely ridiculous… will never be back!!
I went there to redeem a T-Mobile Tuesdays coupon for an Italian sub. I got macaroni and cheese as well (added a bit of sugar when i got home). The whole meal was absolutely delicious.The customer service was even better than the meal!I have worked in customer service for 8+ years. It has been so long since I have had such a beautiful and flawless customer experience like that. Greeted when i walked in. The man that assisted me was so intuitive that he nearly read my mind. I was offered courtesy water on this scorching hot day. Then the food was prepared very quickly and neatly.For the short wait, the man gave both my daughter and Me a firefighter chief hat to entertain her.Iwt was a great experience. I cant wait to go back!
Waited 40 mins for a sub. They took Door dash orders instead of helping people actually in the restaurant. The cashier never smiled and looked miserable like she didn't even want to be there. Instead of being honest and saying it was a 45 mins wait she kept saying it's a 10-15 min wait. People demanded refunds because they spent their entire lunch break there and still didn't get food and had to go! I've never wrote such a long review because I've never experienced this at a Firehouse Subs before. ?
We ordered sandwiches from firehouse for employees today and every sandwich that said no mayo had what seemed like extra mayo mine that said no mayo and no tomato had extra mayo and extra tomatoes it was supposed to have onions had no onions it was supposed to have double meat and double cheese and it did not. My boss a sandwich was supposed to have mayo it had nothing in his sandwich was very dry I offered him my mayo lol. It was just a complete disaster. When I mentioned it to the president of the company who picked up the orders he said don’t bother to call and complain because the people that were working there Look like they could care less about their jobs and what they were doing SMH. I don’t think we will be ordering company lunches from here again
Honestly lacking atmosphere. No music, no excitement. The quality of the food was good however it took forever to make my order. Workers look unhappy and just there to collect a paycheck.Anyways if you’re reading, enjoy your free sub when your name gets called because that was really the only reason I stepped foot in this establishment.
I ordered online at 11:44AM, the confirmation said my order would be ready by 12:00PM. I got there and waited until 12:35PM to get my food. Everyone there was frustrated, the manager was unapologetic, and rude when people asked kindly for an update on their orders. It seems like there needs to be a separate sandwich building station for doordash orders because the employees were overwhelmed and the people that were actually present in the store were not being served in a timely fashion. The food was mediocre at best and they didn't give me a pickle.
Update 04/01/2022Still the worst Firehouse sub I ever been to. I hate that this is the one closest to me. It's just horrible. I went back yesterday after my movie. I go inside after placin an order online 12 minutes before. I was not greeted, I stood right at the counter in front of two employees and no one even asked what I needed for about 5 minutes. This lady even came from the back room and didn't even ask if I've been help. When the guy finally does ask, I give him my name, and there's my order just sitting there. Had been sitting there the whole time. Just ridiculous. That's not even the worse part. I ordered 2 sandwiches. One for dinner, the second a large sandwich for my first break and lunch today. Well I specifically ordered my large sandwich without cheese because I can't eat cheese, and guess what I find when I go to eat my sandwich today, a whole lot of cheese. This place is just horrible, if the employees are playing around talking while all the customers wait, they just ignore you and mess your order up. If firehouse was smart, they would take their name off the building. It's just going to ruin their name. They don't care about anything here. Sucks because I really enjoy firehouse subs, I just hate this place.Had the worst sandwich ever on Wednesday night. Got the Club on a sub. Looks like someone chewed up all the meat first , then put it on my sandwich. Very poor quality. The people there were too busy talking to each other than trying to get the sandwiches out at a reasonable time. Very disappointed that firehouse would send out such poor quality sandwiches. Didn't even get my pickles either.
Plenty of options on menuMedium wait time around 3pmBut delicious ? as always
Get there to order, rude staff that the first thing they say is “the wait time is 20-25 minutes are you sure you want to order”Guess they’re just steering people away during “busy” times with 4 employees. Subway does better with 2 people working. Won’t go again.
Good food and fast service. Extremely nice staff.