Walked in and walked out. Pollo Tropical on Congress in Boynton Beach, Fl was very dirty. Only two tables were occupied but all of the tables were dirty as was the floor. It would have been a good opportunity for someone who worked there to do some cleaning. We wouldn’t eat there because of the lack of cleanliness. Can’t review the food because we wouldn’t eat there.
Have gone to this location of Boynton Beach often. I arrived tired & looking forward to ordering their spanish style, tasty chicken, black beans & rice. To my dismay I found only ONE worker taking orders. I thought, surely when manager sees (ordering)line with one cashier working alone, a worker would be sent. NO, even though it was "rush hour" time.
Same bad service all the time. Wrong items and missing stuff. This time I ordered 1/2 chicken with rice and beans at 7:30pm. Park and go to pick up at 7:55 pm and they don't even have the order in their queue. I am told by the manager that I will wait to wait until the order is printed so they will start preparing it because she can't help me otherwise. The restaurant was not even that busy. Everyone that came and ordered got their food right away. I had to wait 45 min for mine.Such a shame. The customer service could be much better than that.
Worst pollo tropical I ever ate.I think they're rationing the food, to take a lot of leftovers home, because I ordered a creole shrimp platter and they served the amount for a 3yr old. I'll never come back here. I'd rather drive a couple of miles east to have a better experience.
This Pollo Tropical location is terrible...1. Manager and crew are clueless. Nobody speaks a work of English.2. Every time I put in a mobile order its never done when I give them plenty of extra time. The crew has no idea I even have an order that should have been done 30 minutes ago.3. Adult portion sizes have shrunk down to kids meal size.
The food here is great, actually is probably the best pollo tropical for food in palm beach county I've been to. However the staff is not friendly what so ever and they don't even acknowledge normal humanly things like communicating or using words to respond to your requests. They don't say your welcome or sorry for the wait when they take 20 minutes to get your order ready. I kinda felt like me and the other guests felt like we were bothering them by being there(Not FRIENDLY what so ever). ?♂️ But that being said the food is great and fresh so if you don't mind being treated that way then Boynton Beach Pollo Tropical is just for you.
They cut the portions in HALF with there new bowl (LARGE) won't be going here anymore not worth the money for food ratio
Terrible service!! My “curbside” pickup turned into an hour and a half circus. My order was suppose to have been ready at 7:59 pm and when I get there, no phone number or any instructions. Waited at the pick up for 30 minutes and ended up at drive thru and they gave me the wrong order, had to come back, no one speaks English finally I wait another hour for try order… unbelievable! Never again!!
First and foremost, this is a 0 rating. This place urgently requires a new owner! The women here are always rude, they move slowly, they ignore the customers, and they will literally stare at you while you wait for someone to come to the cashier. You'll never stand in line for 5-10 minutes. You're always waiting 15 minutes or more. This establishment should be closed down. Boynton does not deserve to be surrounded by ghetto energy. Particularly near the gym. Smh
The Avocado salad was just thrown together not appetizing at all. Sure doesn't look like the advertisement. Sauce was not the sauce and it was sprinkled very light. Shredded Cheese must of been counted.