I don't know how they have this many stars. The food/ desert is ok, but the service stinks. The workers are rude and unhelpful. They get paid to service the customers, but act all annoyed if you ask questions or if THEY mess up an order or make something wrong. For me, service is just as important as the menu and food quality. I stopped going because of the rude service I received.
My 2nd time here today with 3 kids, last weekend the attendant was super nice and friendly, the kids pointed at the sample boba tea cups at the counter mango and strawberry and received exactly that and loved it. All week asked me to go back for it, so we came back this afternoon 7/30 around 2pm. The kids pointed and asked for the same order, but received green tea with tapioca bobas. 2 of the kids really didn’t like it and asked to exchange. The attendant said they ran out of green tea and it would take 45 minutes to brew new tea. I said thank you, no problem -we’ll go into a store and come back to replace it. To that the attendant replied “we cannot exchange it, your kids should have specifically ordered the two flavors separately indicating mango tea with mango boba “. I said we pointed at a premade sample and clearly ordered just as labeled. A woman attendant joined the conversation and both of them stated- if my kids made a mistake while ordering they cannot exchange it for them, not even in 45 minutes. Never in my life I saw such service throughout traveling the world. My kids left disappointed plus their grilled cheese was burnt and dry. Definitely do not recommend and never stepping in there again. To top the story, the attendant’s kids were sitting there the whole time waiting for him to finish the shift with headphones on and iPads. Great example for the next generation man! Disgrace. The picture is from the first day when it was properly made. Today completely different drink.
Ice Cream is blended with toppings. Base flavors are vanilla, chocolate, and swirl.Even my picky child liked it
Goodbye Starbucks! Hello Kasai & Koori's Boba Teas! I'll never go to Starbucks again. And the employees there are super-friendly and knowledgeable.
I normally get the ice cream and freeze-dried cotton candy buy got the shaved ice and it is definitely authentic Japanese shaved ice. I love it but it needs to be open more, it definitely has great staff who explain everything. If you are in the area %100 recommend
Tried it today for the first time. Can't wait to go back. Yum! Ice cream was excellent. Loved the ribbon ice.
First experience fantastic. Spinach taiyaki, Philly fish taiyaki, matcha boba, and taiyaki ice cream is amazing.
I normally get the ice cream and freeze-dried cotton candy buy got the shaved ice and it is definitely authentic Japanese shaved ice. I love it but it needs to be open more, it definitely has great staff who explain everything. If you are in the area %100 recommend
Friendly people and great ice cream. A few craft beers on tap. The mountain of merch is also cool to check out for a hat or t-shirt. ? ??
Stopped in for a cool snack post soccer game and this place was on point! We tried deep woods, dark worries and magically suspicious and they were all delicious.