Went early today to bypass the lunch crowds and your employees were very busy prepping a very large to go order. No one was in the store but the 2 behind the counter continued working on the very large to go order and only when they had to use one of the ingredients that was also on my sandwich, did they add it to my order. I would have thought 1 of them would have stopped working on the to go order, made my sandwich, and then continued on the order for someone who was not on premises. I am a Jersey girl and love JM but I will NEVER return to this store. This is my 2nd bad experience and I have learned that many of my neighbors (in the gated community right next to the store) agree.
I love jersey but unfortunately this location(Bonita springs) was not it. The staff was rude and yelling at each other and the floors were nasty. Also the quality of the food was meh. Go to the one on Immokalee rd. It’s only a mile difference but totally worth it
Made to order subs. Generous portions. When it comes to subs, everyone has different tastes. I really like the subs here.
Online order. Showed up and online order was lost. OK I can understand a mistake. So then they said they’re gonna make it right away sorry they lost the ticket.. 10 minutes later I ask how those sandwiches about Done yet?They hadn’t even started on them yet. Keep in mind I ordered the sandwiches an hour and 15 minutes before the situation.Management handled it very poorly. I can understand a mistake but don’t tell someone one thing and then completely ignore the situation.
never had a problem with this place and it was honestly one of my favorite spots to grab lunch until my sub today. totally inexcusable and made me so beyond sick to my stomach. i think i’m done with meat for good after this one
I really like Jersey Mikes but… Since I’ve been back in town for the last 3 months the place is very messy where they make the subs. They just scrape the lettuce off and don’t clean the counters off it looks like for the whole day. After my last visit today I don’t think I’ll be back for a while. Too dirty made me uncomfortable.
Thank you Jersey Mike's for donating a box of your delicious Subs to Mel's Barber Shop's 18th Annual Veterans Day Celebration. The Veterans and Barber's greatly appreciated your generosity.I especially want to give a huge THANK YOU to the store Manager Sam and his Fantastic Crew for always doing such a great job! I've worked nextdoor to the Bonita Springs location for over 15 yrs. and I've seen several managers and employees come and go and not one of them can compare to Sam and his outstanding Crew. You all have been true professionals; always friendly and efficient, and have always kept your store spotless even during the massive traffic hours of customers. Everyone at Mel's Barber Shop recommends your store to all of our customers knowing they will not be disappointed with your Subs and Service. Thanks again for your kindness to us and our Veterans!
Always a great sandwich! Use the app and get lots of deals. Order from the app and pick up fast and easy. I always get the Big Kahana on the hot sandwich side. Spicy with the peppers, and so tasty!
Thank you for your participation in providing great subs for the VETERANS DAY CELEBRATION at Mels barbershop! They all appreciated our combined customer service! A job well done!
Now I want to preface this by saying that I love Jersey Mike’s as a company. They make delicious subs. But this location is the absolute worst. They either sell out of rosemary Parmesan bread on a daily basis or just ignore the ticket from online orders. Also, my food is never ready at the time confirmed on the app. My confirmation said sub ready at 1:50pm and I showed up at 2:05 thinking that it’d be ready. I stood there for 10 minutes waiting while they made new subs for people walking in the door instead of finishing mine. This is a terribly run location. It’s worth the drive to North Naples for better service!