I felt so bad - Only one woman seemed like she had any idea of what was going on. Everyone else just kept asking the customer's waiting for their items what they had. When the woman asked the other employees to get her something they ignored her. God speed to her.
This used to be a well run Dunkin but obviously new management has taken over and the service is slow and disorganized. There is another Dunkin which is further west in Yamato near the Ale House. I suggest you go there.I was just there this morning and they were slow to open so there was a line of cars in the drive through. Then when I got to the window, they could not complete my order because their Latte machine was broken. Their resolution was to come back the next day. I placed my order online so I had already paid. I will be contacting Dunkin corporate.
The most miserable workers I've ever come across. They tried not giving me half my order today and acted like it was my fault when I came back and asked for what I paid for....
The Slowest Dunkin I’ve ever been to in my life! I can get in the line at 7:05 and won’t get out until 7:20/7:30 like why does it take you guys so long, and then on top of that I order the simplest things and they mess it up, how do you get hot tea confused with hot coffee, this happened to me three times. I try to give them chances but they really need some improvement.
I don’t like to give anyone low ratings because I know how it affects the business and Dunkin is my favorite but today this location really frustrated me. I ALWAYS order my coffee thru the app to avoid the long lines and I just walk into the store and pick it up. Specifically at this location since iTs close to my job. So today as being the usual online app order, I park and walk up to go inside to be told the lobby is closed and you have to wait in line. I told the guy I just need to pick up my coffee I ordered from the app. Even told him my name so he can give it to me or allow me for literally no more than 5 secs to pick it up. But no. It’s been 30 mins and still waiting in this line for my hot coffee that is hopefully not cold -_-
I come here once per wk. Its never been quick but the last two wks has been extra slow. It took me 20 minutes to get one cup of coffee. Not only is service slow but their attitude is the worst! I wish i could say i wont return but i Can say i will avoid coming here whenever possible.
Busy Dunkin location with drive through that is super busy. Mobile ordering is available.
Very rude Haitians working at this place, they do whatever they feel like. Cashier was checking her phone, she didn't want to be bother when I walked up to the counter, gave me attitude and starting talking Creole with a co-worker.... very unprofessional and RUDE!!!!!!
Absolute slowest DD I've ever been to. Drive through line spilling Into the main street. These employees hate their lives as well. Terrible
Do not go here and waste your $5 on a coffee. Again! DO NOT WASTE YOUR TIME OR MONEY AT THIS LOCATION!!!!!The lady in the eating area inside does not speak much English so she takes a while to take your order and the person making the coffee didn't use the beans from dunkin or maybe I just got old recycled coffee.I ordered a hot latte with oat milk and usually every dunkin makes a fresh well balanced tasting coffee.Let me just say this. This dunkin is not using their beans or their just not doing something right because what I drank today was just plain nasty. I actually want a refund now thinking about it.The dining area needs a deep cleaning. You can actually see how dirty it is.