This place is an absolute disaster. We ordered $100 of subs today for Father's Day, and every single one of them were messed up. To compound it, the "manager" Eddie was as rude as could be. Instead of taking accountability, he put the blame on the people that paid the money and picked up the order. He refused to correct the issue and hung up on us. He deserves yo be fired, but probably won't because this place breeds this behavior. Steer clear. Period.
Food has been good when you get what you order. Last two times I ordered and had delivered, Items were missing twice and other items were substituted for things I am not able to eat. Not happy..
These sandwiches are EXCELLENT! As an Italian, I would know a high-quality sandwich. The Sharp Italian is definitely one of the Top 5 best sandwiches I ever had. The sandwich was very, very well made. And quick. Excellent quality ingredients put together perfectly. Very clean store, decent AC on a hot day, too! No clutter, neat and organized. No riff-raff hanging around. The storefront renovation really improves the image.However.. there was definitely a big-time negative vibe going on staff-wise.Also, the other disappointment was the rewards/perks app and website sign-up not working. Texting PRIMO to sign up didn't work, either. And the Contact Us link? Not working
Very friendly with customers and they make a great sandwich.
If you like a real Italian sub this is the place to go.
My family and I have been ordering from this location for years with no issues. The hoagies are fresh and the signature seeded bread really makes Primos the best! My go-to is the Bada Bing cutlet hoagie, but I've tried also tried a wide variety of the others and they were all very good - even the veggie sandwich. The orders don't take too long and the staff are nice. Highly recommend!
Wanted to try a cheesesteak from here even though the recent reviews are terrible. Walked in to a very slow store, asked the guy about the cheesesteaks, he said they aren’t that good, they are done in the oven and are on a seeded roll which he doesn’t think goes well. Well, that is what I was excited about, hoping it would be similar to johns roast pork in Philly. Based on the facts that I was the only customer in the store, the phones weren’t ringing, employees were just standing around and the negativity from the employee, I decided not to eat here. Can’t imagine they will be open much longer. I went over to Goodfellas, was properly greeted by a very busy staff with phones ringing nonstop, and like always, the food was amazing. Primos, you are a disappointment.
I love kirkwood primos amazing staff and amazing hoagies and the women who work there are amazing
Very slow, staff doesn’t seem to care. I ended up going to Goodfellas instead after being told by staff that the cheesesteaks weren’t that good and they are on a seeded roll which he didn’t think goes with it…. Clearly he has never been to Johns Roast Pork in Philly. Can’t imagine they will be open much longer at this location.
I feel as though they need to be more patient more kind more courteous and don't make a customer fill make a customer fill rushed or unwanted business they business they need to be friendly and helpful