Tung Hsing House

505 E Basin Rd, New Castle - 19720
60 reviews
Chinese
(302) 322-8097

Ok so first off the food here is decent for a American Chinese Restaurant. The issue I have is that the website doesn't allow you to add modifications, like it used to, to orders you make.Which is frustrating and since calling into the restaurant to let them know the simplest modifications, such as "extra spicy" or "no onions", is a hassle with multiple people there having a language barrier.One time, one of the persons who answered freaked out because I asked for steamed or boiled wontons instead of fried. "No, no we can't do that...never, no!" She said obviously upset. Which I have asked for said request online, when it was possible to make modifications online and it was never an issue.Please, fix your website to allow typed in modifications to orders so it is less of a hassle/stress on both your customers and your employees.Thank you

Love the food and the prices.

Ordered the chefs special lo mein and received this. At a loss

They will take the time to literally call and harass you multiple times if you don't pick up the order as soon as they send you the text about it being completed. There's way more chinese food places in the area. This one isn't worth the money you give them for the service they give you.

Bad customer service. I was called multiple times when I didn't pick up my order in 10 minutes. I was at work, so it took a little longer start my break.

This was the first time ordering and I absolutely loved it!! I easily placed my order online and it was ready when I arrived. Everything tasted really fresh and not over-saturated with oil. I will definitely be making this my new go-to place for chinese!!

very bad service despises the lady with their faces orrible

First time experience: front register person is abrupt but that’s not inherently a bad thing. Dough for dumplings is more bready than I’ve seen before but the flavors are very good. The general Tso chicken is a little tough but sauce is very good tang to it. Wonton is the star of this purchase! Good meat to dough ratio and perfect texture.

I had lost my debt card so had to cancel my order they let me order next time but this time told me to order some where else then hung up they are very rude charge more money give you less food I love scallops and egg rolls plus it's down the street don't like any thing else but chicken wings but will be looking som where else please don't order here

I called on the phone just to see if they delivered to my area. The woman working there yelled at me shouting no no no!! Horrible customer service and was very rude. She could of nicely just said no and good night but had a very nasty attitude.