A little confusing when dining in whether to use app, go to register, or to digital menu board. Also, better communication on rewards and if required to place order on the app to get rewards. But overall as expected for McDonald's. The relatively new deals on the app and rewards are great options to save especially with cost of everything going up.
Great food. Service was fast. Cost though has seriously gone up!! And the lid on my caramel sundae kept falling off. ?
This place was HORRIBLE!!!! There about 6-7 kids in there hanging around. Food was cold so we asked for something fresh and they microwaved it lol. Customers wrapped around the bldg and the waiting areas. This was the worse I've ever seen a McD's. This was on a Saturday night around 9p.
I had the worst experience ever at this McDonald’s location. I’d give absolutely 0 stars if I could. First they made me wait for my order over 10 mins asking me to pull up near their “rail” so they can take more customers. After waiting at their “rail” for approximately 10 mins and seeing meal after meal get delivered to the cars behind me at the window I realized they must of forgot I was waiting there. So I called the store to ask where my food was, asked what I ordered again on the phone, I told the girl on the phone and then a boy came out and walked to the wrong vehicle first across the lot to hand them the food but then realized he had the wrong vehicle. After pulling off with the food and arriving home to feed the kids and rest of the family I noticed they messed up the order by not providing me all my purchased products. I made a courtesy call to the store to immediately alert them of the missing items issue they said they couldn’t take back the food I had, I said fine but I will be there with the food they provided me and request a redo over my items since my food was already cold and soggy from waiting so long in the first place for my initial nearly forgotten order. When I returned I was ganged up on at the drive thru window by several workers that didn’t care to focus on their assigned jobs but rather see what the problem was at the drive thru window and chime into the conversation I had with 1 worker initially, another worker threatened to slap me which my 13 year old daughter and her friend overheard while sitting in the back seat of my vehicle, my fiancé was also on the Bluetooth speaker in my car and heard the whole conversation and unruly behavior of the employees at this location. Another worker told me to shut the [email protected]$ up several times when all I was requesting for several times- was either a replacement of my meal and addition of my missed items or simply a refund. Also, this location never provided me with a receipt after my debit card was swiped paying for the transaction, never asked if I wanted a receipt. Therefore I thought they would simply just give me my receipt in my bagged items. Nope! When I returned, they demanded a receipt from me to correct the issue. They all argued with me when I told them several times they never gave me one. I asked several times to speak to the manager even telling all the other workers involved to go back to their jobs so I can speak directly to the manager. I was told the manager was just going to tell me the same thing. Even after I told them several times they never provided me with my receipt and they continued to tell me there was nothing they can do even when I was there just 10 mins prior to make the purchase and even brought the food back to show. Unbelievable and horrible customer service and I will never give my money again to this location ever again! I ended up with no food because they took the bag of food I returned back at the drive thru window, argued with me telling me all my items were bagged correctly (mind you this is the girl that said she would slap me or as she said “I will slap this [email protected]!“ while storming away. Several times I demanded to speak with a manager and that never happened or no one acknowledged to be the manager but only let me get laughed at, mocked, threatened and cursed at by several employees. They also kept my money with no refund given at all because I didn’t have the receipt they never gave me in the first place. Corporate has been contacted right away where I have left them a voicemail to follow up with me in regards to this unfortunate incident. Hopefully Dukart Management will contact me in a timely manner so I can pursue a refund of my money spent with no product and apologize for the rude behavior given towards a customer. Serious customer service training is needed at this location from answering the phones properly to customer satisfaction and issue/conflict resolution.
This evening they were busy so I decided to go inside. I waited for someone to take my order for a very long time even though they seen me standing there. They just kept looking at me and other people like we were a bother to them. Well they dont have to worry about that anymore for I will go out of my way to go to another establishment. I wouldn't recommend going to this place at all ecspecially for the price.
asked for extra sweet and sour sauce and got no sauce. 40 pc bundle nuggets was dry and fries had no salt and were cold. the lack of sauce was my last straw, 13th reason, the whole 9. ???
The service wasn't very pleasant, and not to mention my food wasn't freshly made. It seemed as if it had been thrown together and it was cold.
Always fast good fresh food and great service. BUT whatever new corporate loser decided that drinks go in the bag with ur food to be brought out is stupid all my sauces, napkins and food was covered in soda.
Ordered 2 10 piece chicken nuggets and two quarter pound burgers. But the chicken nuggets were dry and old. Reordered a fresh batch and it was done well. The bathrooms need cleaning and updating.
Best I have had in a LONG time. Fries were actually hot and tasts.