I went in with my daughter for a late lunch and the staff was incredibly nice. It has been so long since I have seen such a pleasant crew when working in fast food. They were quick, food was so good, n they just went extra mile. Was so glad we came in today
Honestly, I almost never write negative reviews. I try to understand that my experience may just be a one off and instead of posting a negative, I don't post a positive.That all changed today. I watched as customer after customer had negative experiences just before and for the 20 mins or so it took to receive my order. If I had not paid, I would have walked out.Crew staff were pleasant enough, but the service was abysmal. I counted 5 crew. Cashier was alone more or less and did not know how to locate menu items, constantly having to pull away another from their job to assist. The grill cook seemed to be unorganized and scrambling to fulfill orders in a timely fashion...and I'm not talking about anything complicated (1-double cheeseburger, 1-chilli dog, 1-pretzel, and a large soda...did I mention this took 20 mins?)I love DQ Grill and Chills, and this one always seemed to be run well. After this experience, I doubt I'll be back...at least not any time soon.
I go to Middletown 2x a month always forget they have hamburgers. Hot and delicious
Employees here are just about worthless. Terrible drive thru service and very unprofessional. Wouldnt be surprised if theyre hiring the employees from a temp agency.
Super slow service, whenever I order something inside it must take at least 20 mins. I’ve had food given to me faster at actual restaurants.
Ordered a new product off the menu counterperson had absolutely no clue what it was I'm looking at the picture of it and they don't know how ridiculous is that
Extremely rude and unprofessional. I received a wrong order and instead of just replacing the order, my sprite was spit in at the drive thru. When I went inside to speak to the manager she made a racist comment about how she was afraid I would jump over the counter because “black people are criminals.” Worst experience ever with a fast food restaurant, 100% do NOT recommend.
Good food. nice service but the pick up does not work for curbside. The number is outdated.
The girl taking drive thru orders was rude, not paying attention so she had to ask me to repeat myself a crazy amount of times, being childish and giggling in the background instead of taking orders. Obviously with that being said, my whole order was messed up and I had to go back through twice to get it fixed.
Staff was absolutely the best. Nicest experience we have had at a restaraunt/food service/really anywhere in a long time. They made our night by now nice they were. Whoever was on shift the night of 1/14, was phenomenal.