Great pizza and Italian food, the service in dine in is great. My only wish would be fresh brewed ice tea as the gold peak is meh in my opinion.
Food and food choices are great. Went for lunch. Service a little strange. Went to counter to order but the food was brought to table. We got our own drinks.
This place is good for pick up, but done with delivery. Never had a good experience and this past time, it arrived 25 min after the latest delivery window time, ice cold with an unknown hard object (maybe a chicken bone?) I almost chipped my tooth on.
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Caruso's uses Slice for their delivery service. It's the only option they offer if you want delivery. Slice delivered my food surprisingly fast, but when it arrived an item was missing and some of the food was cold. Interestingly, the only items that were cold were things the restaurant pre-makes, keeps cold, and re-heats when ordered (pizza slices, garlic knots). All that tells me it wasn't Slice's fault the food was cold, rather Caruso's forgot to heat it up in the first place. I called to complain and the man I spoke to said I went through a third party so I had to take it up with them. His language implied that it was partly my fault even though I used the service that they partnered with which was the only option they offered for delivery, and he refused to acknowledge that Caruso's could share any blame. When I told him it sounded like he wants me to take my business elsewhere next time I want Italian he said "That's what you have to do". Caruso's clearly doesn't value its customers or its own reputation. On top of that, the food was mediocre. This place used to be great a few years ago. They don't deserve your business anymore.
I placed an online order for delivery for my family's dinner. Mind you, the only option Caruso's offers for online ordering or for delivery is to go through Slice via the website carusosbistromenu dot com (edited because Tripadvisor thought the normal URL was promotional). Slice delivered the food very fast, approximately 35 minutes after I submitted the order. I was impressed with how fast Slice delivered the food. After I received the delivery I noticed I was missing an item. Additionally some of my food was cold. I don't mean cold like the delivery took way too long so the the food that was once hot got cold over time. I mean cold like it was never hot in the first place. The cheese on my daughter's slice of pizza looked plasticky, like they took it straight from the counter and threw it in a box without ever bothering to heat it up. The garlic knots I ordered were chilled like they came out of the refrigerator, again like they didn't bother to heat them up. My chicken parmesan, my wife's veal parmesan, my son's burger, and our fires (you know, the food items that they don't typically already have pre-made and have to make fresh to order) were all hot/warm upon delivery. I called Caruso's to complain about the missing and cold items and they firmly passed the blame to Slice. The man I spoke to said I went through a third party, I paid a third party and a third party delivered my food, that they handed the food over to Slice, complete and hot and it was out of their hands after that and if there was a problem that I have to take it up with Slice. He would not even consider the idea that maybe Caruso's could have made a mistake, that maybe they forgot an item or neglected to heat something up, as if those sort of things don't happen occasionally at every restaurant. I don't fault an establishment for those kinds of mistakes that inevitably happen from time to time. I do fault them for addressing those mistakes poorly and not taking responsibility. I told the man that I didn't choose to go through Slice but rather that Slice was the service Caruso's had chosen to partner with for delivery, and that Slice was the only option Caruso's provides if a customer wants their food delivered. He once again asserted that it was not their problem and that I had to take it up with Slice. His choice of words implied that I was partly to blame, as though I somehow broke the rules by ordering through Slice, a service that they direct their customers to. Here is why I am inclined to fault Caruso's and not Slice. First of all, if it was Slice's fault that there was cold food, then all of the food would have been cold, but as it turned out, only the food that by nature is kept refrigerated and/or at room temperature in the restaurant is what arrived cold. And as I mentioned earlier, Slice's delivery was extremely fast. It took about exactly the time I would estimate to prepare the food at the restaurant and drive straight to my house. I don't think I could've done it faster myself. That all tells me that it was Caruso's that dropped the ball by never heating up those items in the first place. Secondly, even if it was Slice's fault, a decent establishment that value's its customers and its reputation will take responsibility and at least try to make things right, certainly not pass the blame to others, and especially not to the customer. Here's how the conversation ended. I told the man that I was shocked to hear him being so quick to pass the blame and not do anything to fix the matter and it sounded like what he was telling me is that the next time I want Some Italian food delivered that he doesn't want me to give Caruso's my business. He said "That's what you have to do." I said "OK, next time I will make sure to take my business to one of your competitors instead." I must say that this conversation left me appalled. It seems as though they have intentionally positioned Slice where the
Great variety of slices. Not sure why the ceiling fans were on high when it was 32° outside. Friendly service.
Great food, great service. Really enjoyed the margarita pizza and fried calamari
Tried this restaurant based on reading the reviews. Don't let the simple "pizza shop" appearance deter you from enjoying wonderful, authentic Italian cuisine. We went on a busy Friday night so dinner came out a little slow but totally worth it - everything we ordered was fresh, hot, and delicious! Highly recommend it!
I do take out here. Great food, great service. No complaints. Would recommend!