Check your order before you pull away. Mine has been wrong a few times
I just wanna say I was at arbys tonight here in Middletown and I was having a hard time deciding what I wanted and the manager that was on duty tonight gave me the best customer experience ever!!! Sean went out of his way to take care of me with a postive Attitude and a smile on his face we need more people like this Sean is probably one of the best customer service workers I have ever met in a drive thru line here in Middletown and I will definitely come back and do business with this arbys I’m a store manager of Panera bread and I must say I’d pay him anything he wants to come work for me you have a special member on your team and it feels so good to know there are still kind hard working people in this world this man deserves a raise
This is the second and last time we come to the arbys in Middletown. We pulled up. One car at the window, a car at the speaker and 10 min later still sitting there. Had to back up to leave and noticed at least 3 employees inside the building. No cars in the parking spaces and no one inside…..Wendy’s it was…at least they answer the speaker when you pull up. Ugh
I was here today at 11:47 this morning and I ordered 2 bnc the buns were cold there was barely any roast beef I called and the manager gave me her name Kendra she was the rudest person over the phone I was just trying to get my meal replaced and all I got was an attitude and saying I can’t replace that never coming here again this place doesn’t even deserve 1 star
ZERO STARS- Only eat here if you want your credit card information stollen and a 1K charged before you can even get home.
Hot fast service with friendly staff working the window. Sad they were out of horsey sauce.
I saw that one of the associates was handling my food with no gloves. I asked for fresh fries only, again after seeing him touch all over them with his bare hands. Manager came to window and said they are not required to wear gloves. Is that so? No gloves making sandwiches, handling of food period? Covid still lingering around. You have to be kidding me. Arbys, do you require associates to wash their hands? I am going as high up the chain I can. This is unacceptable and I am notifying the health department to make a complaint also.You cannot force some to eat unsanitary food processing and handling.
this place is horrible. doesn’t prepare food safely. don’t take caution. horrible manners. horrible everything. horrible manager especially.
This Arby's great!! The employees are wonderful and the manager that was working on 10/23/21 at 4:30pm provided excellent customer service. This location is always clean and well kept.
We've always gotten great food here ?The customer service is always awesome as well ??The lines are always long though but it's worth the wait