Sugar Factory at Dover Downs Hotel & Casino

1131 N Dupont Hwy First Floor, West, Dover - 19901
579 reviews
American
(302) 857-3252

Excellent customer service!

Wedding anniversary

We took our daughter for her 9th birthday breakfast/DESSERT ... so good! She loved it. Excellent service as well.

Great staff/ food. Everyone was so nice! Manager accommodated my large party. Would recommend 100 percent.

Confused on the negative reviews because I had a great time! Service was great, everyone checked on us and food came in at great timing! Definitely coming back again!

It was a great experience the waiter was very pleasant. You help me make my mother’s birthday wonderful. Thank you

The sliders were overcooked and the buns stale. Waiter would not separate check for 2 separate families. I have no problem tipping well for service but tip was automatically calculated and for almost $27 tip I felt I could spend my money elsewhere and get better food as well as service

This was my 3rd visit and last. It was not crowded but still had to wait a long time after we placed our order. Our server had a lot to be desired.

The food was good, the service was good, but for our tastes the establishment is too bright and very noisy.

I’ll keep it short and sweet. Hair was in one of our entrees. Okay no problem things happen. Took 30 mins for them to make another chicken sandwich. Drink (1) finally came out after all of our food was eaten. Spoke with the manager got a “okay I’ll talk to your server” just wasn’t the experience or service they make it out to be. The drink had zero liquor in it zero but I couldn’t find the manager again let alone our own server to say anything. A server from the party next to us was helping us more than our own server. Got the bill paid and left. This is a one and done for me. I was watching and most other servers were like this as well. There was only two and they were running around like crazy. I wish I would of gotten their names. They deserve to be recognized.