Service sucks, cornbread was cold, chicken was ok, but could use a little more flavor. I gave them 3 ⭐ because I used to love this place about 15years ago
Food overall was good but the Manager is not so good. Yelling at a customer MULTIPLE times because she wasn’t speaking up!??? My cousin had to sit here and yell at him to get him off the poor girls back. I only rated it 5 stars because the food but this man was just rude.
This restaurant has seen better days. The entire parking lot is littered with giant pot holes. I thought I might need a new alignment after parking here. The inside was very clean. The man who took my order was very friendly and nice. The food was hot and it was very good. The booths definitely need to be fixes though, it felt like I had wood jabbing my backside the entire time. I will definitely eat here again but probably for takeout or Door Dash. Please fix this restaurant because I do not want to see it just waste away.
Staff was nice but c'mon, wear shoes! Slippers and socks is kinda unusual for a dining establishment. Not all menu items available is a drawback. Curbside said 45 minute wait but I walked in and got the food in 4 minutes. Meh.
The food was fresh. Professional customer service. Great portions. I would recommend ordering from Boston Market.
Food was good, the person that took my order was Awesome, helpful and she introduced me to the Thai sweet chili sauce.
I placed an order 8325775201353733 at restaurant number 639 in Dover, Delaware. Half the order was missing and the part I got of the order was inedible. The family sized meatloaf we ordered was black and charred on the outside and raw inside. The general manager was EXTREMELY rude and told me he did not believe the order was messed up and is refusing to issue a refund. He said he will always believe the manager that was on duty over the customer which is nuts. This is unacceptable. I need someone above him to look into this. I call the customer service number and it says you are not taking calls right now. I'd just like a refund for this order. This really shouldn't be this difficult. I have filed a complaint with the Better Business Bureau as well but with the people you hired as managers of this location it doesn't seem like you'd care about complaints there.Update STILL NO REFUND! I could not care less how you're going to "make my experience better next time". I want the refund from a week ago processed. This is the worst company I have ever seen as far as customer service.
I love Boston Market but their sides... The Mac and cheese wayyyyy to salty, the broccoli and zucchini wayyyy to peppery and the sweet potatoes were a bit watery. And, i am still mad they stopped making the stuffing. Oh and the ICE machine was broken down. Also, because of covid I would suggest when making/preparing food to stop talking around open foods with no mask. There is still alot that is unknown about covid.
Multiple times my wife and I had gone to the Dover, DE Boston Market only to have them out of product. This time they didn't have chicken gravy. We didn't want beef gravy on our food when we were ordering chicken. The place was clean but they only had 2 people to take orders, assemble everything and handle checkout. We feel this restaurant is going downhill. We left without purchasing dinner.
This was the worst fast food experience I can honestly say I ever remember having. We were there an hour and 1/2 before closing time at 5:30 PM. They were out of chicken. Yes this is Boston market, known for their chicken, but they were out. They were out of half of the sides. We had a very large party, and after 3 people ordered chicken sandwiches they ran out of bread. They were also out of chicken potpie which was a favorite among the young people with us. When we finally did receive our food, most of it was cold. They forgot to give cornbread with the meals, and when we asked we got eye rolls. Besides all of that, the absolute worst thing was the employees. They were unprofessional and most definitely rude! I can't believe this place is still in business with all of the bad reviews. Employees who do not enjoy their job should not be allowed to work there. They were talking amongst themselves and ignoring customers. They were snappish with us when we asked questions, rolling their eyes and acting very impatient with us.They made absolutely no attempt to hide the fact that they were miserable and it was a very unpleasant experience for us. The sign on the door says you must wear a mask to enter. Some of our large party of 12 couldn't even come in because we couldn't scrounge enough masks together.. Once we got in however, no one was wearing a mask. Not even the employees. Not one of the employees behind the counter, including the cook, were wearing masks, gloves or hair nets! Serving food with no gloves is disgusting.. People with long black curly hair hanging in their face and no hair nets is disgusting! How in the world can this place pass any type of food/health inspection? This location should be shut down. Apparently no one cares because the reviews of this type of behavior from this location have been going on for over a year now. The same employees are still working here with the same rude attitudes and the same disgusting hygiene practices. The whole restaurant is filthy. The floors are sticky, the tables are sticky and the whole place is very dimly lit. I'm assuming that's because they don't want you to see how dirty it is or they want you to think they're closed when you look in from the outside. It would be best if everyone would just avoid this location as much as possible!!