Sought a relaxed place for lunch and found this.
RUDE RUDE RUDE … I ordered food and got a coworker to pick up my food. When I got there it was the wrong food… I called and explained that I received the wrong food she first apologized and said would I like to get something else… I wanted the French toast so I asked if I could have what I asked for which was the French toast she told me they don’t have that… okay I said well I wish that was told to me I just would have canceled my order. She said so what do you want me to do about it… I said just refund the money back… she preceded to put me on hold to come back and tell me that I need to drive and bring the food back and she will refund me the money… all this back and forth would’ve been avoided if they would’ve stated they didn’t have what I needed at the time of pick up or on the phone when the order was placed. I wouldn’t even made a fuss if better costumers service was practiced.
Absolutely LOVE the food and the friendly & kind family that owns & operates Highlands ❣️
Breakfast, Brunch, Lunch or Dinner this Restaurant is Awesome, Meals are prepared to your liking, service is , will, just go experience for yourself. You will get hooked, NW DC,. Visit the. Highlands on 14 the St, NW DC, you're going to love it. My family and friends do.
A great cafe on 14th!!! I stopped after a day of wondering and exploring and I’m so glad I found this place. Service was incredible and so was the food. I’m from a small town in the Midwest and I felt right at home in this little place. Thank you!
When I say everything, I mean everything is delicious. I've tried everything on the menu. That's where the issue lies. You'll go there and end up ordering several entrees because you can't decide on one. But it's so fresh and delicious.
On 1/3/2022 I ordered the gulf shrimp linguine for delivery and the shrimp was not fresh...it had an odor. I even threw the shrimp away and the smell lingered in the pasta; I could not enjoy it. The portion size was very decent, however!
They offered the best espresso and showed the best mentality to its costumers. This spot is to be sure ideally suited for contemplating and relaxing. It was extremely tranquil and cooled. I simply need to hold returning to this spot. Much obliged to you!
I’ve been to this restaurant one time before and ordered the shrimp po’boy, which was good. Today, 11/29/21, I decided to go back and bring my mother and sister along. The young, skinny boy brought water to our table, but while my sister and I had ice in our water, our mother was given lukewarm water with no ice. I asked him to bring ice for my mother and he did. It’s weird that she was given water with no ice. I ordered the fried green tomatoes, chicken and waffles, my sister ordered the Cajun pasta (shrimp, chicken, and sausage) but asked for her sausage to be on the side, and my mother ordered cheesesteak, fries, and the grits and shrimp to go. We were given dirty plates for the fried green tomatoes. I said something to my mother and I guess the woman who brought out the fried green tomatoes heard me because she brought me a clean plate, but not my mother, who had dried sesame seeds on her plate, was not. The first time I visited this location the fried green tomatoes were delicious; this time they were cut thick and oily. The chicken came out hot, but the waffle and eggs were lukewarm. At first, we thought my sister only had one shrimp in her pasta and we brought it to the boy’s attention. He told the manager and she brought out ONE additional shrimp. My sister did find one more shrimp in her pasta, so she had a total of three shrimp in her pasta for $18.00. The sausage on the side were two tiny pieces of meat. The boy forgot to put in the order of fries for my mother. The boy did check on us once and we had to ask him to bring us napkins.After we were done eating, I paid for my food at the counter and selected no tip. I opted to have my receipt texted to me. The boy came to our table and got my sisters debit card. He brought her card back, but with no receipt. Then he got my mother’s debt card and she gave him a $5.00 tip, because that’s what we felt he deserved. He brought my mother’s card back and she asked him for a receipt. Then he asked my sister did she want a receipt, too, and she said yes. When he brought their receipts back to the table, we discovered that he added a 20% gratuity without asking. I checked my receipt and saw that he added a 20% gratuity to my check as well, so he received almost a $20.00 tip that he did not deserve. PAY ATTENTION TO YOUR RECEIPTS AND MAKE SURE HE ISN’T ADDING GRATUITY.Overall, we did enjoy the food, but I highly doubt I’ll be back because of the young boy.
Staff very nice, the atmosphere very cozy like eating home with family