Wrong orders, playing personal music on the stereo (advertising other coffee shops), screaming at coworkers, swearing loudly, making people wait in line while they do TikToks, yelling at customers, walking out in the middle of rush hour and didn’t wash her hands upon returning to the job.
Ordered by mobile. Food cold by the time I got my drinks and neither were made right. No whip creme in cappuccino or hot chocolate. They worked hard and were busy but were rude. If you don't like the job, change it. Starbucks is going downhill? This is the third one in the last week that was the same.
One of the most crowded places with only two crew members. Got my coffee 25 minutes after the order. People before me were asking for refunds due to the wait. Avoid if you don’t want to waste time.
I arrived at this location around 5:45 pm and there was no one in line. I waited and was greeted by the only employee there. I asked for venti caramel ribbon crunch latte. It’s usually a frappe but I just wanted it on ice today. The cashier was rude and gave me hard time. She mentioned that she couldn’t make my drink on ice and that it only comes as a frappe. I am a Starbucks lover and regular. I’ve ordered this particular drink numerous times at different multiple locations. So I am well aware that this is a very doable drink to make. When my order was ready, it was a frappe and not a latte. I asked the cashier multiples times if she could re make my drink. She was super rude, disrespectful and refused to fix her mistake/order and stated that I had to wait until another employee arrived for them to remake my order. Mind you this location closed at 7 pm. So I’m pretty sure she was the one closing the store. She was irritable and very unprofessional and was talking on her cellphone the entire time!!! She proceeded to go to the back of store and did not come back out for at least 15 mins. Another customer walked in and waited but left because he was never greeted.she didn’t come back out either. I have never experienced such a distasteful experience. I will never come back to this ghetto location Attaching video for reference. Sn as I was walking out my drink “accidentally” slipped out of my hand. #instantkarma ? #iwantmymoneybackk
I used to drink coffee here 15 years ago, while waiting for my sister to finish her work. This is the only starbux that has the coffee that is an actual coffee, smiling barista and always fresh food, deserts. I have been in over 20 locations all over USA but this is the only one I never miss to visit
Worst Starbucks in America. I ordered a sandwich that was wrong and I explained the situation due to me being lactose intolerant. Having ordered in the morning to return in the evening I told her, I’d like a coffee instead. To which she kept telling me to pay $6.44. Excuse me, you said “okay”. Then she got upset when I called her out on it and decided to put almond milk & mocha with black coffee to create a toxic concoction. I’d prefer if the employee is not comfortable with something to offer to give me my money back because I had the receipt and the old sandwich on hand. After this experience I cal-and she said okay!led the customer care complaint hotline and the call, which I hope was recorded was terrible. I explained my situation to the customer care agent; she didn’t understand and kept referring to my sandwich as my coffee. No not having a Starbucks account, she had to do at the old fashion way and send me coupons. To which nothing ever happened because she couldn’t understand my address due to her being overseas. She couldn’t even repeat address correctly. She spelled out Eastern as Eastorn. I also told the agent multiple times that I’m in heavy Washington DC traffic and then I also said I recently moved into a new apartment a few days ago. At that moment in time I did not know my address and I asked if there any other ways to go about resolving this. To which, the overseas customer service agent told me it would be best to call back to get a refund for my coffee. The real question here is why am I paying so much for a high quality coffee and a great experience that is extremely lackluster when they’re not taking my cash. For being is great as Starbucks used to be and how much the prices are, I as an American consumer and disappointed and hope for people that give great customer service-as in ease of communication. I don’t need to teach an English lesson when time is of the essence! Nor do I ever want to experience sassy front desk agents that do not do what’s right.
Waited roughly 10 minutes after placing an order for pre-made bread. Seriously. Like I could’ve made the cake pop faster than it took them to take it out of the case.
Came from Virginia and this was the worst Starbucks ever!!!! All employee were rude and give attitude. I had one take food from my hand even she called me name and I got me mobile order. Then asked for a bag for my four sandwiches and she walk away. Rude, Rude terrible customer service.
We beat the crowd in the morning, and we had excellent service.
One of the worst Starbucks I’ve been to… rude staff & dirty.