Enjoy it every Friday as a special treat to myself
Hi, my favorite coffee shop. I go to the Starbuck on twenty and E street every day I report to work. However, on 18 April 2022 around 7am after reporting to work at 0630hrs, my coworker and I get our cup of coffee. We go in and one of the ladies do their morning greeting. I order my usual bacon and cheese egg bites and medium coffee with heavy cream, vanilla sweetener with whipped cream. My coworker and I was waiting and talking as time elapsed. I do not know what the process is for Starbuck, but as new customers come in, they put their orders in within minutes they received their order. I did not know that there is a coffee section and a bare section. I say this because after receiving our food order we waited and waited. My coworker received her cappuccino mix and we continued to wait. after about 20 min or so it seems. I asked, "excuse me miss do you have my coffee?" Without any regards to the customers that were in the shop or me who is paying for the coffee she (the young ladies with the braids and singing Lauran Hill song and sounded good I might say) yelled at me saying "I DO NOT SERVE COFFEE!" My coworker and I as well as others looked at each other. So, I said excuses me, what do you do? She said this is a bar and I serve mix drinks. I said Well who serves coffee? with bad manners she pointed to the other girl as if they had bad shade against each other. My point is I thought Starbucks employees went through training! I love Starbucks coffee; I do not want to pay for a bad attitude! I do not need a young lady telling me of 59 years old Retired Military off in public. I will continue to go there because I need my coffee! This needs to be corrected. She might not be so lucky if she behaves like that to the wrong person. The next time this happen I will be calling someone to take care of this. Too many customers go into this Starbucks to see an unruly employee make a customer feel like they are doing them a favor. I believe in corrective action; she is enjoying what she does. But she needs to control that temper, I say that because when my coworker and I were talking she said something to insinuate we were saying something negative and said it loud. She tried to raise the tempo. That could have gotten bad if she had said it to the wrong person. This needs to be correct before it gets out of hand. Thank you. My observations of the situation.Thank you.
1 out of 3 staff members were friendly. 2 of them couldn’t give a damn.
Worst Starbucks location. Just took 30 min to get a hot plain tea
Chaotic. While the employees were ok. It was shocking to witness. The POS wasn't working well and was rejecting card payments. The customer afterwards waited significant time before going up to ask for update in regards to her food and was told that they're warming it up. She told them that she specified that she didn't want the food warmed up. That's when the manager yelled out "it's not even your food, we're warming someone else's food!". I understand that Sunday is busy, stressful, POS is probably down. Not sure if raising voice at customers is warranted- especially if they aren't confrontational, being disrespectful or raising their voices.Starbucks needs to pay for employee anger management or therapy... idk
the people love it, they have spoken, please keep the bathroom clean its very important to help out and keep the bathroom clean
Predictably good but music was too loud for good conversation.
915am Sunday morning. Shatteringly slow. 30-45 minute wait for drinks. My black coffee took 25 minutes.Clearly short staffed; but that's still a stunning failure of management. Poor decisions, poor controls, poor communications = a terrible experience for clients, and staff as well.
✅ nice location? Professional staff☕️ Pmkn latte (4/5)☕️ Carmel brul (2/5) too much milk Seating area is good? Average? Clean
The workers are so friendly and nice ???