Lovely burgers and fries, but the milkshakes really made the deal. we ate on the Wharfside tables which was really noce.
I waited over 20 minutes for my order and this was in my cookies and cream milkshake. I choked on the piece you see above and the service was horrible. A worker came in and plopped all of her belongs on the counter while customers were waiting for their orders. Another worker answered a phone call and didn’t change her gloves and proceeded to pack more orders. This was the worst service I’ve ever received at a Shake Shack chain. I am highly disappointed and want a refund for my order. All of this happened today, July 5 2022. I hope their services get better!
I live at the Wharf and never eat here.. why?? Because ate from this location a long time ago and food was terrible. Came back today thinking maybe first time was a fluke… haaaa, was I wrong.. I ordered a plain burger… I don’t even know what that is in my pic. I mean it’s meat but looks like a loaf of brown bread.. I think they just don’t care because mostly tourist eat here and they don’t have to worry about repeat customers. Wonder if corporate know about these things..
Burger was flavorful but a little dry and the bun was sub par. The ambiance is really nothing too speak about, it looks like a Chipotle inside. It's order at the counter and seat yourself, so although there are some nice views outside on the wharf, it's not exactly a lunch experience. In terms of burgers I think All About Burger and Good Stuff Eatery are both better.
Very, very good food. I had a hot dog with cheese, and it was better than I thought it was going to be. The shakes are, of course, perfection! Service here was pretty fast, especially considering how busy they were. My only negative part of the experience was how dirty the bathrooms were.
We stopped in for a bite after site seeing. Staff were really nice and place was clean. Great if you need a simple bite that wont weigh you down.
My view from dinner.....
The Smoke Shack is...was Amazing lol
I was on a field trip with my students, and we stopped here for dinner one evening. Granted, there were many of us. The staff did a decent job getting all the orders to us in a reasonable amount of time. However, they were OUT OF SHAKES!! Really?? This is part of your title. How can you be out? My students had been looking forward to getting shakes all afternoon here. The food was not bad. I have had better and worse at various burger joints around the country. They did get my order incorrect. I asked them about it, and they corrected it quickly without any fanfare. At least that was good. The lack of milkshakes was the biggest disappointment.
Standard shake shack experience. Burgers and fries were good, shakes were extremely rich. Bathrooms were clean. Outdoor seating right along the waterfront is extremely pleasant. Reducing rating for being out of chocolate shakes, staff who was easy confused and got our order wrong, and an extremely long wait times (~30 minutes for three people's worth of food). Note that this was during Covid related staff and supply chain issues, so that might be better if those issues resolve.