1st time there. I got the shroom cheeseburger with the lettuce wrap, instead of bun. Very good, I'm not vegetarian but I could have eaten the shroom without the burger, because that was delicious.
horrible customer service. lazy workers. always on the phone. they act like they don’t wanna be there. I placed an order the girl at the front asked me my name. waited 20 mins. my food is as just sitting there. what’s the point of asking for names if you’re not going to call. won’t be coming back.
Waited in a long line and ordered half my order before I was told no more shakes or custard today! I went in there specially to get a milkshake! How can a shake shack run out of shakes on an 80+ degree day in Washington DC? Horrible service and experience!!
Came here a few times during my visit to Washington D.C. Had the buffalo chicken sandwich and it was really good. The service was fast and the staff was friendly. Would recommend coming here if you are in the area.
Solid little fast food joint. Burgers seem very legit and fries are solid. Fast food done properly.
The food was ok. They were out of custard so there were no shakes. The employees were less than friendly and our food took 40 minutes. Overall not impressed
I had seen this place on tik tok and decided to try it. I got the bacon double burger, the chicken sandwich and fries. Everything was excellent highly recommend this place will definitely be trying again....
Got order wrong twice...were out of menu items, food was cold, best part about it was the free water
I am not typically one to write bad reviews, but I am thinking that management would want to know about this experience. We were in from out of town and I was excited to try Shake Shack for the first time. We just started getting locations in my city and I have heard it is excellent. We went to this location late in the evening on 4/16. The computers for ordering were left on all the way up until close and this was the source of the problem. Workers began closing early and became verbally frustrated with the customers still waiting on their food. An employee started mopping the floors without wringing it out, leaving large amounts of standing water on the floor without wet floor signs. Moving around was very difficult. The same employee said the bathroom was closed and another overheard and said it was fine. When we received our food, my significant other checked our bag because we overheard other customers getting frustrated they were being told various items were “out” after the receipt was paid and they had waited on the food. It was clear the employees had shut down various equipment and had no interest in turning anything back on. The same was with our order so she said something. The employee quickly snapped at her and began speaking very disrespectfully. Upon hearing this another customer who was also spoken to in appropriately stood up for my significant other and things spiraled from there. The verbal altercation turned into physical and it appeared a brawl was beginning. I saw at least one punch thrown and we quickly exited the restaurant to safety. All in all this was a very poor representation of the Shake Shack chain, and a very bad first experience for us.
We took a break from shopping and had a snack at the Shake Shack. We had a burger, mushroom burger and cookie and cream milkshake. Burger good, portobello mushroom juicy and milkshake thick.