I went in there yesterday to get ice cream for my kids and the employees were extremely hardworking and tentative to me. Despite this location being very busy with a long line at first they satisfied every customers order for little or no tips honestly not enough and I felt bad that I couldn't afford to tip the way I wanted to. Ice cream is also very good yet overpriced. Honestly the employees there really deserve a raise of pay for all their kindness and hard work (especially when dealing with a lot of these unkind customers).
The sinks have maggots in them. Drains haven't been cleaned in months. and they failed health inspection terribly. I quit because they refuse to pay employees what they are worth and decide to give new employees raises before the old ones.
Went there today and none of the employees seem happy at all to be there at all especially the cashier ! Was not greeted by any one no nothing… ice was good though
Came in on a Monday and the experience was truly awful! Zero customer service, no masks and talking to their coworker over the ice cream while they were mixing it. Just gross! I am not sure when customer service fled the land, but it is really disappointing.Though I did read one of the other reviews that said the Credit Card tips are not paid to the employees??!! If that is true, it makes me absolutely sad and that is absolutely a shameful business practice and no wonder there are no smiles or happy faces in your store since relatively few people carry cash these days.Maybe it's a better experience on a weekend, but with the tip situation, I am inclined not to patronize this store ever again.
This store is horrible. The manager takes all the tips from the staff. This is illegal and action needs to stop immediately. I’m reporting you to HQ.
I used DoorDash to order a chocolate devotion (chocolate ice cream, brownie pieces, and hot fudge) with extra brownie pieces and added cookie dough pieces.I received vanilla ice cream with brownie pieces and chocolate chips.
The staff here is great, really friendly and helpful. However, be aware that the franchisee pockets all tips left via credit card, no credit card tips are paid to the staff. Incredibly deceptive way to run a business and profit off of tips they damn well know are left for the staff. Disgusting.
I’ll give this store more stars if that was an option, I had a little issue with an online order but Aidan stepped in and handled it like the best manager ever, he was so nice and helpful he not only fixed the issue, he went above and beyond to make sure I was happy with my tasty ice creams!??
The ice cream here is SO GOOD! I just had dark chocolate and coffee mixed with chocolate shavings and coconut. The smoothies are good, too.
I ordered online a milkshake with toppings and got a plain milkshake instead I got a refund but im never ordering here again.