I ordered catering from this Chick Fil A tonight for about 30 people and was thrilled with the results. At first I was told there would be a short delay (which I appreciated the heads-up) but the food arrived on time. They made sure that even if there was a random issue, they left enough time to be on time for the event. Michelle did an excellent job delivering and was so sweet she even threw in a warm brownie. Thank you for your hard work!!
Disappointing Chick-fil-A franchise. Went to dine in and tables were all dirty, trash was full/nearly overflowing, and saw another customer asking for cleaning supplies. Ordering and getting the food was slow. Half my fry basket was empty and they were salty and soggy. I understand the labor shortage, but I know Chick-fil-A franchises make bank... they need to hire more people. Two stars for consistent good sandwich.
I love Chick- FIL-A, be it I am from Nashville Tennessee. This one was clean and roomie. The restrooms were also clean. I don't know if it is DC or just the mood that day, but staff did not seem as friendly. When I asked for a refill for my drink...I felt as though I was inconveniencing the staff when I did. No hi... thank you ...or, what I always get at all of them "my pleasure" lol. The waffle fries were more like waffle bits. The whole bottom half of my fire box was bits like the pic I uploaded. I have never had that happen before. But, I still recommend to eat here... wonderful company.
Food is consistent with other locations but the customer service is not up to par with other places. We waited in line and someone came with a tablet to take our orders. She wasn't pleasant about us changing from a combo to a drink only. She looked frustrated and bothered by any change. Then she goes to counter and tells someone else "oh this is a big a** order". Kindly work on training employees to the standards that we see everywhere else. If someone really hates working there, what's the point of working there and show customers attitude.
this location is extremely disgusting, this is the nasty looking mac & cheese that I got that looks like it was scooped out not even filling the container. I ordered on doordash, if this location serves you on doordash go to the app and look at their reviews on that app. Not only did they serve me slimey half mac & cheese, I ordered salad, they didn't even put the dressing in the bag, I ordered sauce which they failed to give me as well, & the fries were salty. This is what happens when you take a chance & don't listen. All of their reviews on doordash are bad and I still ordered so oh well. Normally when I order, the pentagon city location handles my order but for some reason that one doesn't service my area anymore or the store stopped using doirdash period, this 18th st location needs to stop using doordash as well.
Literally the worst chic fil a experience I’ve EVER had and I didn’t even get my food. Ordered through the app, 20 minutes after it said it would be here it updated saying it was picked up then immediately went to delivered yet never got delivered.This wouldn’t even be so bad except this location apparently just leaves their phone of the hook or something because I’ve been trying to call for an hour since there’s no contact for the delivery driver and it just says busy every single time. I’ve tried calling 40+ times now.Absolutely ridiculous and the worst experience I’ve ever, EVER had with a chic fil a.
I love chick-fil-a and I hate to give them a bad review but I hope Upper management sees this...thus franchise outlet is horrible! Obviously the food is good, it's chick-fil-a, and the staff is friendly...but it's the nastiest restaurant I've ever been to! Not only were the bathrooms terribly Filthy, inside the restaurant was nasty too...like food and wrappers on the floors and tables...like does no one ever clean???? Can you imagine I asked a staff member for something to wipe down the table (those were my exact words) and instead of wiping it himself, he just gave me dry paper towels? Man..that was upsetting. What was more upsetting was that I looked up franchises in DC on the website because I wanted one with a play area...this one said it had a play area...and by now you should have guessed - yup, it had no play area. In fact, a lot of amenities it said on the site, it actually didn't have. If I knew how to contact Upper management directly I would because I don't want to publicly give them a bad review because I love chick-fil-a but this franchise outlet is ruining the company's good name! (Nope, no pictures of the filth cause I wasn't tryna slander a company I love)
Super fast service! The line was out to the door and we thought it would take forever but we wanted to try it for the first time! We had our order in 5 minutes from walking in. AMAZING FLAVOR and super moist!
I love Chick-fil-A and have a long, positive history with them. Both my husband and I worked for them for many years, and I’m an enthusiastic supporter. However, this store left a lot to be desired. I ordered $1300 worth of catering. When I needed to speak to the restaurant about my order, I couldn’t because they never answer the phone. I called at least 10 times at various times of the day. I tried to email them, but their webpage doesn’t list an email address. Then, when I got the order, it was halfway done. We ordered over 100 boxed meals, but instead of actually boxing the meals, they left the entrees out of the boxes. This made distributing the food much more difficult. In other words, by skipping a step to make their work easier, they made my workload heavier. I’m really sorry to give such a bad report on a company that I really love. Unfortunately, this owner-operator needs to better reflect Chick-fil-A standards.
I've been to a lot of Chick-fil-A's and at times I look forward to going to Chick-fil-A because of how well the service is. This particular Chick-fil-was the worst I've ever seen! Not one person spoke to me. I just stood there eventually had to walk out.