It was a hot day so the place was packed. The service was ok but I wasn't happy about the flavors that were available. They were out of alot of flavors. They should know better. The popular flavors should always be available that should not run out.. Also they should have some pass around to wipe the tables, especially with all the germs going around.
To say the employees are lazy and rude would be an understatement. We’ve come in more than a half hour before close and they refused to make a shake. Also what employer allows for earbuds to be worn in a customer service position? I’ll be taking my business to the Glastonbury location from now on.
Terrible experience today, I will give 0 Star if possible, The lady working there is very very rude, terrible attitude, Her name is Sandra. We will never go there again.
I Love the ice cream there
I went in today with my toddler. I waited in line behind 5 people only to be told I couldn't get ice cream because he wasn't trained and they needed a 4th person to come in in an half hour before serving me. I insisted because I didn't want to disappoint my kid. He asked that he take care of the customers behind me 1st. I said ok. Next he couldn't ring my order. Then he had a 5 min convo about his broken down car with another customer ( that had already been served). Every step of getting 2 scoops of ice cream with sprinkles required him to ask his coworker. She even told him to get something out the fridge. He wasn't trying or using common sense. On top of this they were discussing an irate customer from earlier. These employees need to be supervised and trained. I'm disgusted. I was there at least 15 min.
Very poor customer service. Every time we go in we wait for ever before done one helps.
Worst worst worst customer service manager on duty was rude when ask to speak to manager she said she was ask her name she said she didn't have a name also her coworkers didn't have names. The young lady who was serving us got so scared when her manager startedyelling.I was yelled at for no reason all the customers where surprised at her behavior she ring everyone up having me wait. Customers got involved and told her she was rude. She didn't care. I was there Saturday September 25,[email protected]:15pm. After years of been a customer I would not go there if it was free. please address this matter asap I hope no one else experience this behavior
Worst worst worst customer service manager on duty was rude when ask to speak to manager she said she was ask her name she said she didn't have a name also her coworkers didn't have names. The young lady who was serving us got so scared when her manager startedyelling.I was yelled at for no reason all the customers where surprised at her behavior she ring everyone up having me wait. Customers got involved and told her she was rude. She didn't care. I was there Saturday September 25,[email protected]:15pm. After years of been a customer I would not go there if it was free. please address this matter asap I hope no one else experience this behavior
good ice cream, horrible horrible Service after we stood in line for 20 minutes they told us that’s we can’t order with out masks even being fully vaccinated. and a whole bunch of teenagers work there just no. stick to ben and jarrys.
Unfortunately there is nothing closer to my house! I wouldn’t come here even if they were offering it for free..the employees talk to you as if some one is forcing them to work here. I don’t understand how employees of this calibre are hired in a customer facing role - disappointing beyond words.