This dunkin is a hit or a miss as far as service goes but I must say that it has been the only dunkin by far to make the best drinks. The younger crowd the works here could care less about providing good customer service but the older ladies that work there have great customer service.
Evening staff definitely needs customer service training. I waited inside behind another man for at least 5 minutes and none of the 4 employees even acknowledged us. The man ahead of me finally gave up and left. I waited several more minutes before someone finally spoke to me. The whole time, the employees were grumbling and complaining about other employees. Very unprofessional. Update....my husband walked over in the morning and the young man spoke to him as soon as he walked through the door. He was friendly and the service was quick. Maybe he needs to train the evening shift!
Love this Dunkin. My husband goes every morning before work to get us breakfast. The staff are always kind respectful the food is always made correctly and the inside of the establishment is clean and stocked I would recommend this location to anyone
I’ve only done mobile order. The lot is not designed for drive-thru it’s miserable and unfortunate for anyone parked. (bc people in their cars are ignorant). Park by Sassy’s. It’ll save you time and just being annoyed so early. Also, for the employees- they need to call out their orders in some way more often. When it gets crowded it’s impossible to know if you put food out from around the corner. It’s simple and will only get ppl in and out faster. Common sense i guess?
They got busy really quick and the employees didn't want to do their job. The doughnuts tasted old and the coffee was weak. But the sausage egg and cheese croissant was good.
They seem to keep the doors closed in the morning so it’s drive thru only although it’s not advertised. Very slow staff which obviously hate their jobs. Rarely will get your order right always making your order wrong or missing items completely. For a busy location they should provide top tier service. This location needs new better management
Recently went there ordered coffee and soda cost five dollars and change ,women at the window looked like it was a problem cause I didn't ordered the soda from the beginning when I received my change I took the bills and got the change after I received $9 and change. I went in to confront the person who shorted me $5 and very upset swearing because I feel that the minute I was at the window, cause the cashier dropped my change, was adequate, it seem she couldn't give the rest of the change. When I confronted the persons they gave me a excuse that they didn't have the time to give me the rest of my change. I don't like people who steal need to be fired
If I could give it zero Stars, I wouldn't even give it that much. The drive-thru is obviously more important than walk-in service. I ordered a latte and a sandwich, in between waiting to take my order and for my order to be fulfilled it took 20 minutes. All while they fulfilled every drive-thru order and didn't even realize I was standing there. Don't worry, lost my service.Also, ordered a croissant. Got a plain bagel, sandwich is ice cold. Cheese not even melted
Went here this morning, used my free birthday beverage on a frozen coffee with an espresso in it. First she tried handing me an iced tea. I nicely told her it's supposed to be a frozen coffee with an espresso in it. It was made and handed to me through the drive thru window. It looked super light with no espresso in it so I asked her if there was an espresso in it. She said yes . After driving off and taking a sip. Considering I drink these everyday I know how strong its supposed to taste. She literally put no espresso in it. So not sure why I wasted my time and money on this dunkin hate being lied too
My medium latte was filled to the brim! Felt like a large! ? nice coffee flavor not diluted out 5 out of 5!