Dunkin'

433 Queen St, Southington - 06489
69 reviews
Coffee Shops
(860) 378-0527

Great staff and fresh hot coffee

Friendly people. Decent coffee

Morning drive thru is always packed butt they are the fastest drive thru around. I go every day.

Morning drive thru is always packed butt they are the fastest drive thru around. I go every day.

I was disappointed that they didn't have the flavors of swirl I like in my coffee... The crew member helping me suggested something else which I went with, but it didn't make up for not having what I wanted. Overall the coffee tasted fine, the reading is due to cleanliness.While there both my husband and I needed to utilize the facilities, my husband attempted to go into the men's bathroom only for the toilet to be filled with urine and toilet paper then not flushing at all. He ended up using the women's bathroom and I attempted to tell the worker that the men's bathroom needed attention... He answered with, "it's okay" I explained in more detail just how bad it was and that they may need a plumber... He responded with, "okay, thanks"but continued standing there talking amongst the other employees. The women's restroom could have also used some attention, but it wasn't nearly as bad as the men's.

I had a simple order just a ham, egg, and cheese on a croissant. Wasn’t asked if I wanted it toasted or not. But they proceeded to burn the sandwich and serve it to me. As this was the only thing I had time to eat for the whole day I was pretty upset. Also I overheard employees talking through the open window in the drive through talking about how they don’t know how to do things and are confused. It seems like the staff definitely needs better training at this location. Hopefully the management takes time to properly train employees. But in the meantime I won’t be going back to this location ..some people may like their food burnt but I definitely don’t.

Associate in Drive thru not familiar with DD app. Took way too long.

The lady taking drive thru orders is rude and aggressive over nothing. Staff is always confused and has no idea what is going on so they mess up orders

Good staff, nice clean location.

All I can say is that today at 11AM the right crew was working. The woman at the speaker was on point and quick. At the window the young woman was so nice and patient for me to set my card down before some usually shove you your food and drink and receipt and change all at once haha Overall it was a great morning for Dunkin’ our order was perfect and tasty! Thank you