Great food, great bar and great owner
The best authentic Italian family recipes! Always fresh. Consistently delicious... From the warm welcome, to the beautiful salad & homemade dressing, savory sauce, eggplant that melts in your mouth, fresh baked bread, and made from scratch desserts... YUM!!!?
I recently order calamari as appetizer, a Lasagna, eggplant parmigiana and Ravioli. Lasagna was horrible we couldn’t eat it, smell so bad the taste was disgusting, calmari were not fresh and tasted bad, the bread was old the dough seems not baked. The only thing we could eat, was the Ravioli and eggplant it was ok. The cucumber and lettuce in the salad was in bad condition.
Humbling family owned business. They never disappoint.
Great food, friendly atmosphere
WILL NEVER CALL AGAIN.....Called at 4pm est. I live around the corner. Was told 1 hour and 30 min. I figured it was because of sunday football and i was fine with it. By 545pm i figured it was ok to call and ask. I was told that my order had just left. I live less than 10 min away. By 615 i figured i could call again. The guy pulled in and i needed to go out to the car and get my own food because he was unable to carry it all. The order was 87$. After over 2 hrs waiting for the food i received it cold. I still tipped. I called to complain and was told that they would send the driver back with a new order or come and get the old order and give me a refund. So theyre willing to send their person out for a refund but not to actually get paid? Makes no sense. I asked why they couldn t help me otherwise and they said the owner said no. I asked to speak with him. I was placed on hold and then the girl comes back laughing and says sorry the owner is too busy cooking. A simple 20% off your next order would have friggin sufficed!!!! Absolutely no decency empathy or anything. I was told that i was told 2 hrs and shouldve been aware. I was told 90 min. I didnt argue. Needless to say they lost a customer of over 25 years. Do not order from them!!! One driver and hes like 100 and always smells like alcohol!!.
TERRIBLE and this is not the first time. When ordering just under $100 worth food I was told it would be an hour & 1/2. After 1hour 44 min I called to ask where our order was & was told it was told that the driver just left with it “ I literally live 5 seconds away “2 hours 25 minutes later our food came, delivered by and old man who smelled like alcohol & called us to come out and get the food. It was all I’ve cold & nasty.. when we called to complain they offered to send the driver to come pick it up and send a new order that would take another 2 hours..when we asked to speak to the owner we were told he was busy..worst business ethics & serviceDO NOT ORDER
I called today, Sunday at 5:48 pm (17:48) to order a delivery. I ordered 3 large pizzas, and a calzone, total came to 77.70. I was told it would be about an hour wait. I’m okay with an hour. At 7:13 (19:13) I called again because no one had showed up. I figured an hour and a half, is reasonable. The exact words from the lady on the phone, “your order is next to go out.” Perfect, 15 ish more minutes, that’s fine. At 8:02 (20:02) I called again! Still no delivery. I finally asked to speak to either a manager or owner. I was informed that there wasn’t one in the building. When I asked for a name of the manager or owner, I was placed on hold. Someone finally came on the phone. I had to ask who I was speaking to. Val. I had to ask if he was a manager or an owner, he claimed to be a manager. I explained the problem. He not only used the excuse that it’s super busy and they only have one old guy who drives slow to do their deliveries but he told me my order was with the driver. I told him that now it’s really late, I don’t want the food anymore and I want a refund. He did not offer me ANYTHING for my aggravation. I told him I’m a regular and that every order is almost $100. Still nothing. I then told him that I will no longer be a customer.Then… I order pizza from someplace else, not only do I leave to pick it up, I am almost home when the driver shows up with the food at 8:45 (20:45), that I already canceled. Val said he was going to call his driver and have the driver turn around. Guess he didn’t do that!I’m watching my credit card closely, because if I don’t get refunded I will be very upset!Photos of when I called and when the driver showed up.***UPDATE***Even though they claimed they would refund the money, I had to dispute the charge with my credit card to get the money back.
We moved to north haven a couple of months ago and have tried just about every pizza place and this is bar none the best. Not only do my wife and I love it, but this is the only pizza place that my one year old son will finish a whole slice from.
Been eating pizza from here for many years great pizza. But lately they went down hill big time. We Ordered 2 pizzas and a calzone. It was almost 2 hours when we noticed no one delivered our food. We called they stated that they had old slow delivery guy and he was the only one. That show be there seen we called about another 20 minutes asking for manager which they refused to put on and ended up canceling the order. They told us he was 5 mins away we then ordered from another pizza place went to pick it up and about 45 mins later the delivery guy shows up at the house with the order. They couldn’t even call the delivery driver to tell him never mind. Seeing in other reviews they dodge refunding they can deal with my credit company when I back charge them the money. 3 hours when they said it suppose to be a hour wait. That pizza was probably stone cold if it actually left when they said it did. My family been ordering here for decades and looks like it end today. Also note it been a pandemic for almost 2 years now, how can you only have 1 driver and everyone orders from home more than ever? Pathetic!