Customer service was great, the employees were very nice and helpful however, this food is not good. The fried catfish has no crunch and has a “fresh out the water” aftertaste. The mac and cheese has no salt and isn’t baked enough, the candied yams have no candy. The fried chicken is meh, and they give one piece of cold cornbread. Just bland and soft. The portion sizes are poor. $20 for two meats and two sides and got 1 piece of soft catfish and two chicken wings boiled in grease cause this isn’t fried. I’m not even tryna be funny but these are easy improvements.
Listen, I was having a bad day and one thing about me some food is going to make me feel better. So I decided to treat myself to Sandra’s after I heard on the radio that people are taking buses to get their chicken. So not only was their food AMAZING!! The customer service was ON POINT, they are so welcoming, helpful and friendly. The girl who took my order gave me her honest opinion on the food with a smile. I ordered 2 entrees, 2 sides and dessert. Everything was delicious and flavorful and I will definitely be going back. Thank you for making my day Sandra’s !!
I'm not sure if they put their foot in this food or if they sprinkle it with love, but this is by far the best home cooking soul food I've ever had. The food was hot and fresh, and the girl who took our order was kind and helpful.There aren't seats inside, so we scarfed the food down in the car. I am so glad we went here on our trip to New Haven.If you like soul food or even just fresh hot food with a comfort vibe, get yo self to this spot asap. Tastes almost exactly like the home cooking my granny made me in the South as a little girl. 10/10
I understand there is a pandemic and a shortage of workers but I’ve never gotten my food on time. There is always a wait.I never get my confirmation that my food is ready until 2 hours after pick up. I’m always waiting 20-30 minutes after my pick up time. Last time few times I ordered from here, the chicken was old and reheated and the fry chicken empanada made me sick. So I’ve been driving to Bridgeport instead to go to Thelma’s.Today, I am at work and I decided to try again. Its been awhile so maybe they have listened to the reviews of their customers and made some adjustments. So, I ordered chicken and waffles and after 15 minutes of waiting outside I left. I called to cancel the order and I was placed on hold twice. The young lady seemed to have an attitude. When I was placed on hold the second time, I was talking but I guess she didn’t want to hear because she just put the call on hold.I will not be back. I’ve been going here for over 8 years constantly. I will not spend another dime to support establishments. I work hard for my money and I deserve better service. I support Black Business and I will continue to do so, just not this one. I noticed some negative reviews and not one reply from the owner but can reply on a review that gives positive feedback. That says a lot. The food taste better when it was bought with food stamps….
Down in Georgia, we call this a happy plate. For those who don’t know, that’s when the food was so good that you licked your plate clean. We are up here visiting Yale where our son will be attending in the fall. We found Sandra’s and had to check it out so he could have a taste of home when he gets homesick. They absolutely positively did not disappoint!!! Great southern food and excellent service!!!! Very friendly people!!! Y’all remember the name Jayson from GA because I’m sure he will be seeing y’all at least once a week in the fall.
Food was really good, and it was authentic. I liked that I was able to place the order online. I do wish they put a sign within their restaurant indicating where to go for online order pickup. When I went in the first employee told me to wait on the regular line, which I did. 10 minutes later, the cashier told me the pickup section was somewhere else. Turned out ny food was ready and I was waiting for nothing. Better communication would have been nice. Other than that, was a nice pitstop for yummy soul food.
Food was great. But could have portion it out a bit better. My souse literally had a spoon full of Mac n cheese. Don’t advertise 4 sides and then the portions aren’t side sizes. Food was tasty overall.
The food at Sandra’s is the bomb!! Sadly It’s only takeout and it does take about 20minutes for them to prepare the food but the wait was worth it. I had the salmon with collard greens, yams, and rice (the rice was included). I added a little jerk sauce on the side because I love my food to be extra saucy.
I had the best lunch today. I highly recommend. everything was absolutely delicious!!! so much food I'm eating it for dinner too!! Will definitely be back!!
Checked their website which says they have seating. Tried calling, but couldn’t get through because the phone was perpetually busy. Drove 30 minutes to find out there is no seating.