How this plane is still opened is beyond me. They are so slow, worse than molasses. Drive thru person is standing there chit chatting anime the other people are working. Should have two people making sandwiches, toasting bagels, etc... Glad I don't live around here as I would have to find somewhere else to but my breakfast. Also heard other people complain about this place.
This is the BEST Dunkin in New Haven. The customer service is the best I've ever had in fast food & I always leave satisfied
We should be paid or get our orders free as long you have to wait in line. Slow isn't the word it's ridiculous,
Very nice place staff friendly and everything done right.
There was a long line in the drive through, so I understand they were busy. I ordered 4 food items, 2 of them being hash browns. I did not check the bag until after I left, and when I realized I did not receive hash browns I paid for, I returned. I went inside with the bag and the receipt, the first woman I spoke to was kind. She relayed the message to the individual who was in charge of food. The one in charge of the food said to me with utmost disrespect and attitude “I know I put them in there. I remember putting them in there. But I’ll do it anyway.” And then sarcastically told me to have a great day. I apologized to the first woman for the inconvenience, and she reassured me that it is not my fault. Granted, they were busy at this time with drive through orders so I assume if she “remembers” putting them in there that maybe she had mistakenly put them in someone else’s bag, however, the way she accused me of lying was ridiculous. Why would I leave and waste my time coming back to lie about receiving fking hash browns? The amount of times that I have received the wrong order or did not receive everything I ordered but didn’t go back to correct it well surpasses this one time that I decided to come back. I appreciate the other employee who seemed to be suffering the wrath of her coworker as well, her curtesy will be the only reason I come back after being talked to like that over hash browns.
Very friendly, usually they get the order right .hard to hear the drive. Through speaker
Drive through always takes forever , night crew is very slow always forget to add the cold foam on my coffee and they charge me for it wouldn’t recommend coming here if u want it to be a quick stop
Staff is always courteous and polite.
Quick and courteous service. The sourdough two-egg breakfast sandwich was really good. As in: much better than I expected. It was like fancy cafe quality.
The new self-serve kiosks are confusing. Not even the employees know how to use them yet. What a pita.