Dunkin'

130 S Main St, New Britain - 06051
89 reviews
Coffee Shops Donuts Coffee & Tea
(860) 832-9543

The staff is super friendly here with one exception. There is one girl I have seen be incredibly unprofessional, and she caused me to lose my temper this AM I made a silly joke that she considered in appropriate and rudely commented on. I have seen this woman more than egg on a fight between two seniors who were pushing each other around. This woman came out from behind the counter and pumper her fist and chanted “fight”. She should be FIRED, lol!

Love going everyday to get my sesame bagels fresh and my favorite muffins ?

Excellent customer service.. Unfortunately didn't get his name (2/13/22 5:30p) man behind the counter deserves a raise.

Service was okay but the line went out the door

Coffee was nice and fresh, and the employees were very friendly, all around good experience. There were even a couple of older gentlemen there that seemed to be regulars, and they too were very kind and polite.

Worst customer service I ever Don’t pay attention to orders mess up on my drink every time

Nice location plenty of parking. Alot of homeless hanging out.

If girls do lest talking and more working it be good and they won’t mess up on orders .

I gave it 4 starts because of the attitude of one of their employees. but this dunkin always makes my coffee right. That is hard to fond these days. Whenever I go to a drive thru they always end up screwing up my coffee. But not this one.

Came here three times and they didn't make my order before all their friends that go the same time and came in after me and I had to tell them to make it and what it was and it still came out wrong