Was first in line, so figured getting a sub would be quick. However, i waited for almost half hour as they prepared all the online orders first. I asked to speak to the manager just to ask why they couldn't work on online and in-person orders separately. The guy literally started yelling at me in front of my young children. Well, guess I'm never going there again. I'd give it zero stars if I could.
I went to this jersey mikes location on 3/27/22. For starters crew staff we so unorganized. The cashier was going back and fourth with no gloves on from the register to the cutting board touching the area exposing germs to the cutting board where the sandwiches are made. The young woman who was making my sandwich seemed to be very distracted to the point she kept putting the wrong ingredients on my sandwhich after I repeatedly asked for something different. I than asked for the manger, who was standing on the side of his staff & expressed my concerns. He was beyond rude, told me that his staff was doing an exceptional job despite them failing to follow fast food protocols right infront of his face! And not to mention the bread was steal and hard was not fresh at all. Than the manger cashed me out and told one of my intellectual disabled client (I was on the clock getting them dinner) “why are you looking at me like that can u stop what’s your problem”. I was in disbelief I tried to call corporate or get In touch with the owner of the restaurant but was unsuccessful. Never again will I visit this location.
Just went there Saturday. Placed an order for pick-up and got there 2 minutes before. I preceeded to wait another 20 minutes before it was done!! And the order was messed up. It was the wrong bread and I paid extra for bacon and there was no bacon!! The quality of the food was the only thing that saved them. The service there is a zero!!!
After attempting to call and cancel my order from this location it became apparent the phone is not set up to do so. This is the only means of canceling a order through Jersey Mike’s. Thanks to this they stole money from me as I have no way of receiving my refund until the store can process this. Instead of having a working phone they take your money and force you to not be able to cancel your order.
ONCE AGAIN.......nobody reads the order and I get the wrong food......phone number on receipt goes to voicemail and website number is busy (and I called 15 times!)....... not the first time but definitely the last time...
Boring Sandwich...they have more people working behind the counter than they have condiments...lettuce, tomatoes, onions, banana peppers, jalapeños, pepper relish....THATS IT!not much meat in them....Connecticut Fruit and Produce makes a grinder that blows JMs away!
You can’t add anything to the Mike’s famous Philly with an online order. All I want is lettuce and pickles added. And then when I try to call it’s “busy” for 10 minutes straight.
Customer service was terrible employees didn't care how long they had their customer waiting didn't make my sandwich the way I want it
9/15/2021 Ordered a regular size steak and cheese with mayo. pretty simple right?. Well guess not. Steak was way over grilled. lots of crunchy hard pieces. Barely any onion and peppers(didnt taste them at all).. I asked for a little extra mayo. They added so much that when i bit into the sub mayo shot out and all you could taste was mayo. $9.50 for a bland over grilled steak not even foot long sub.. Definetly was not worth it.. After i say 3 bites I stopped eating it.****UPDATE ***So decided to give Jersey Mikes another chance went in tonight 12/20/21. Nothing has changed. Ordered a smiple salami and american cheese sub with lettuce tomatoe mayo and black pepper. To put it bluntly Subway makes bigger hsubs than this. Paid over $9 for what you see in the pics below.. As you can see in 1st pic you cant see salami in 1 half, in other half you see 2 slices of salami. Turned sub around for second pic.. i think its maybe 5 slices of salami.. Would of been better off going to Big Y and gotten salami and cheese from deli, fresh loaf of Italian bread, lettuce and tomatoe and gone home and made a sub that was worth $9.. Between Jersey Mikes and DiBellas, neither is worth the money they ask for these baby subs..
Fantastic sub.