For breakfast I ordered a corn flakes coated French Toast. It was disappointing because the cornflakes did not make it delightfully crunchy as it has been in the past and my French Toast was barely warm.
Excellent food and the service was very goof. Servers were polite and accomodating.
We had a reservation for a Valentine's Day dinner at Vivo. When we arrived, there was one couple ahead of us waiting, but it took the hostess about five minutes to seat this one couple--unclear why. When the hostess finally took us to our table, the lights above us were flickering like a strobe light which made us feel like we were going to go catatonic before the appetizer. It took us five minutes to track down the hostess and then she finally moved us. We then waited another 20 minutes with no waitperson coming to our table to even give us water, much less take a drink order. We grabbed a manager and let him know we were waiting for a very long time with no service, he then went to our waitress to tell her we were waiting, and then she went straight to _another table_ to take their order (they sat down after us). At that point we just left. AWFUL SERVICE. Do not go to Vivo.
Considering how full the place was (about 30%) the service was EXTREMELY slow
My girlfriend and I went for Valentines Day. They had a 5-course prix fixe menu with wine pairings. The food was excellent the service could not have been worse. Of the 5 courses only once was the wine brought at the right time. Food would come out, 15-minutes later the wine would come. At one point we waited 10-minutes after the course came just to get silverware. The food was fantastic but the awful service left a damper on the evening
Service was poor and very slow, for a Friday evening of a convention at 6-7:30pm. The restaurant, in my opinion, was severely understaffed. Soup order was wrong when delivered & soup was cold. Had to ask waiter 3 times for rolls, which weren't delivered to our table until well after meals were served. (I saw our waiter placing frozen breads in oven.) I ordered beet salad with salmon. The salmon was undercooked/partially raw inside (perhaps also frozen?). The staff was aware of poor quality & waiter apologized. Without asking, we were not charged for our alcoholic drinks and a discount was applied to our bill. This overall experience was unexpected and disappointing for a high-end restaurant in such a reputable hotel like The Marriott.
A wonderful place with very attentive staff. They knew who we were before we even sat down, and made the celebration of a birthday very special. I highly recommend the food too! Can't go wrong with the scallops.
They were severely understaffed... they had one waitress for the whole restaurant and she was doing her very best to stay on top of every table. They appeared to have 2 cooks in the back (open concept so you can see into the kitchen) and there was also a manager running around like a chicken with his head cut off. One bus man was also walking around but looked overwhelmed and confused. We asked the waitress if they were just understaffed that day and she didn't really give an answer and said she just got there and wasn't sure what the issue was. Tables were getting up and leaving, angry at the waitress when it really wasn't her fault. This was clearly an management issue and not having enough staff on a night when a sold out concert was happening at the XL center (every other restaurant was booked solid), they had multiple events at the hotel happening as well, so they should have been better prepared. They waitress took the brunt of everything and removed her 18% gratuity that is automatically added to the check, which wasn't right... she shouldn't have to pay the price because of poor management.She had tears in her eyes as she dropped off the check. We left her a nice cash tip. The food wasn't bad and drinks were good, but based on this experience, I wouldn't go back.
The service was terrible. We sat down at 5pm and told the server we had to have the check by 6:50pm to make our evening plans (was told no problem). It took over 20min to take our drink orders. We were served our main dishes at 7:05pm. Over 2hrs after we got to the restaurant and 15min past our exit deadline. Additionally our check was incorrect and contained a few over charges. The salmon and beef dishes were tasty so the service was beyond disappointing.
Arrived only to find host telling us he’d be right with us and then tending bar for 20 minutes. Finally walked out and went to another restaurant.