I am a major fan of all CAVA chain restaurants and this location is no exception. The food is superb and I really like all the options they have. Amazing service!
So I ordered delivery, a salad for lunch. I ordered it using Uber and of course much more expensive at the end of the day probably around 25 bucks for literally just a salad. It was supposed to be arugula but there was almost no arugula in the dish. if it wasn’t for the avocado I added, I wouldn’t of had any lunch. I called and spoke to Jenifer the manager. She said this was because the new employees don’t know how to portion. Not sure how this is my problem. She said hopefully when you order again it’ll be better. Lousy customer service really disappointing phone call not gonna order again.
The pita was barely wrapped upand had fallen open inside the bag. Also, they had forgotten to include part of my order. When I called in, the person picking up said to go to their corporate site to askfor refund because I used Uber eats. I asked if the person can just deliver the part missing - she says “you can call your uber eats driver yourself and ask.” Not helpful or gave a single care for any of my concerns. Just like “ok are we done talking” vibe.I have eaten CAVA at other places and have not had this experience. I will never order from this location in the future.
I am so impressed with this place that I am writing a review as soon as I am out of the place. Food is good here. The peta chips are perfectly done. Great ambiance. A nice a a quiet place though not sure about the peak times. However, the place can easily accommodate clusters of 5 or more.Update as of 2021 - When I ordered pickup twice, I notice that the portion size was very small. Not sure why but hope it gets back the quality it had.
Martin and Juan were super helpful! Best salad my mom ever had! They work together well and helped her build a salad after not being there for a while. Definitely will be back
Great experience. Best customer service I have ever met in Greenwich. Manager Kay (and Jen) was awesome, walked me through the order process, advised combos, made a great bowl and did it all with a smile and great attitude.Highly recommend and will definitely go back.
It was exactly what I was expecting and very tasty. The white sweet potato bowl was very hearty and flavorful. But what really stood out was the staff. Very friendly, great service.
I just picked up an order from Cava, Greenwich and had the most disappointing experience ever! Got rotten avocados that impregnated with its bitter flavor the 2 bowls I had ordered, "right rice" wasn't fresh at all - it tasted old, and the sweet potatoes were totally burnt, old and disgusting. I called to complain about it but and got a very poor customer service / helpless answer. Will never ever order from this place again!
I used to love this place but I found a staple in my food! I am pregnant and this could have caused horrible internal damage had I not caught it!
I never go out of my way to complain but ordered through Uber eats, waited an hour for my bowl which would have been fine but the rice was raw as if it came directly from the box uncooked.. rock hard and I mean tiny portions and they didn’t add the pita bread I ordered. Terrible !!!!