Alice is super nice and had a really good attitude. Thank you Miss Alice and bless you!
Thank you Alice for not only messing up my online order but for also accusing me of lying about it and refusing to even look at the sandwiches even though I was the only one there and had plenty of time. No apology and extremely rude to me, even had the audacity to talk on her cellphone while making a new sandwich. Some people should never work customer service.
Great, friendly and fast customer service.
Alice made me the best improvised cheese pizza I could've asked for! She was right hers is good! Thank you Alice for completing my order with love amd care and your sweet note.
I went on my subway app and ordered 3 subs last night. 2 of them had tomato and one was lettuce onions green peppers pickles and olives on white bread. No tomatoes on that one because my daughter is allergic. When we got our order not only were two of the sandwiches on wrong breads but there were tomatoes on all 3 subs, there were only supposed to be two with tomatoes but my daughter had tomatoes on hers and could have been hurt if I didn’t check it first. Now I am not one to file complaints but when I email the store and told him what happened this is what he sent me.Dear Katrina Bernardi,I want to take a moment to thank you for contacting me and sharing your feedback regarding your recent Subway® experience.Good afternoon after looking up your transaction receipt, it shows 2 out of the 3 subs your requested tomatoes…. There are no instructions on the receipt that state NO tomatoes…We followed what the order said..If you want to see the receipt send me your direct email so I can show you 2 out of 3 subs you requested tomatoes…He did not listen to a word I said or read the complaint carefully. I said that only one was no tomato and there were tomatoes on all three so my daughter couldn’t eat any of the subs and she could have been hurt. So thank you so much Ryan Gwiazdowski so much for telling me that you followed what the order said but I did it through the app and I have my receipt and ONE of the subs where does it say tomato. Take some responsibility because I too work in food service and I take responsibility for my mistakes.
I went on my subway app and ordered 3 subs last night. 2 of them had tomato and one was lettuce onions green peppers pickles and olives on white bread. No tomatoes on that one because my daughter is allergic. When we got our order not only were two of the sandwiches on wrong breads but there were tomatoes on all 3 subs, there were only supposed to be two with tomatoes but my daughter had tomatoes on hers and could have been hurt if I didn’t check it first. Now I am not one to file complaints but when I email the store and told him what happened this is what he sent me.Dear Katrina Bernardi,I want to take a moment to thank you for contacting me and sharing your feedback regarding your recent Subway® experience.Good afternoon after looking up your transaction receipt, it shows 2 out of the 3 subs your requested tomatoes…. There are no instructions on the receipt that state NO tomatoes…We followed what the order said..If you want to see the receipt send me your direct email so I can show you 2 out of 3 subs you requested tomatoes…He did not listen to a word I said or read the complaint carefully. I said that only one was no tomato and there were tomatoes on all three so my daughter couldn’t eat any of the subs and she could have been hurt. So thank you so much Ryan Gwiazdowski so much for telling me that you followed what the order said but I did it through the app and I have my receipt and ONE of the subs where does it say tomato. Take some responsibility because I too work in food service and I take responsibility for my mistakes.
I luv that sandwich
Sandwich makers seemed kind of distracted, though there were only a few people in the store. All specialty drinks were empty. Any chance of getting iced tea in this store??
Good customer service. I have the tuna grinder with baby spinach, cucumbers and black olives. Very tasty.
Clean and faster service...nice atmosphere..